Senior Community Manager

• Community Establishment and Growth:
• Assist in the creation and implementation of strategies to establish a strong and engaged gaming community.
• Support the setup and management of community platforms, such as forums, Discord, and social media channels.
• Collaborate with the Community Manager team to establish community guidelines, processes, and best practices.
• Player Engagement:
• Engage directly with players to build positive relationships and foster a sense of community.
• Help organize and manage events, contests, and activities to enhance player engagement.
• Collect and relay player feedback to the appropriate teams to inform decisions and improvements.
• Content and Communication:
• Assist in creating and sharing engaging content across community platforms.
• Respond to player inquiries and feedback with professionalism and enthusiasm.
• Maintain consistent and brand-aligned communication across all channels.
• Team Collaboration:
• Work closely with other Community Managers and teams such as marketing, development, and customer support to address player needs and align initiatives.
• Provide mentorship and guidance to junior team members as needed.
• Data and Reporting:
• Monitor community metrics, such as engagement and sentiment, and report trends to the team.
• Provide insights and observations to support ongoing improvement efforts.

What we are looking for

• 3-5 years of experience as a Community Manager in the online gaming or entertainment industry.
• Proven experience in establishing and growing gaming communities.
• Strong understanding of player behavior, motivations, and the dynamics of gaming communities.
• Excellent communication and interpersonal skills, with the ability to connect with diverse audiences.
• Familiarity with social media platforms, forums, Discord, and other community tools.
• Ability to collaborate with cross-functional teams and contribute to shared goals.
• Passion for gaming and knowledge of industry trends.