Senior Community Manager

2 Weeks ago • All levels

About the job

Summary_{By Outscal}

This Senior Community Manager role at Two Point Studios involves developing and executing community strategies, managing social media channels, creating engaging content, and providing excellent customer support. Must-haves include strong community management experience, gaming experience, and excellent communication skills.

Description

Position at Two Point Studios

Job Title: Senior Community Manager
Department: Marketing & PR
Location: Two Point Studios, Farnham
Working Model: Hybrid
External: No Recruitment Agencies

About Two Point:

Two Point Studios sizzled into existence in the summer heat of 2016 with a goal to create amazing, deep simulation games that not only remain accessible to everyone, but also don't take themselves too seriously - we call them our little people games! In 2018, our hard work came to fruition and Two Point Hospital was born into the world to much acclaim. After Hospital we had a dream of creating an entire world of these little people games within the place we call “Two Point County”, and in 2022 our latest game Two Point Campus was released. With us being a part of the Sega family, and with the success of Two Point Hospital and Two Point Campus, we’re now pushing forward with our next games to continue to make our “Two Point County” dream a reality!

Life at Two Point Studios is exactly as we believe it should be: fun, flexible and super creative! Everyone in our lovely team gets stuck in. You’ve got some awesome ideas? You can bet we want to hear them! We’re a second family here, we all look out for each other, and we love what we do, but we understand that your real family needs you too, so we aim to strike the perfect work life balance enabling you to have fun at the office and get home to your loved ones with time to spare.

The Senior Community Manager Role:

You will work within the Two Point Brand team and in close collaboration SEGA product marketing team to help maximise the efficiency of our owned social media channels and actioning the approved Global Marketing Plan. Your core responsibilities will be to devise and implement innovative and engaging social strategy, by owning the creation of content, managing the posting and customer support cycle.

Responsibilities:

Development and execution of community strategies. 
Write and schedule community emails and blog posts. 
Ensure quality control for asset management and content creation
Manage the day-to-day running of Two Point owned social media channels, including sales promos, content ideation and creation, short-form videos, posting and responding. 
Oversee the production of regular social media reports that analyse expertly, what works and what can be improved on. 
Close working relationship with SEGA Europe product marketing team to ensure community plans are communicated and shared among SEGA of Japan and SEGA of America
Ensure localisation and accessibility needs are met for social media content where appropriate, with the Sega Product Marketing team
Oversee the Two Point community marketing budget spend and provide RIO justification on spend
Work closely with the existing community to understand their needs and preferences and factor these in to your future plans. 
Manage and actively seek to grow the social channels following and retention in the community
Manage a small team, guide and mentor them and help them to deliver great social content.

Required Knowledge, Skills & Experience:

Strong experience working in a community management role is essential, gaming experience highly desired. 
Experience and proficiency with video capturing and editing software
A strong passion for gaming and the gaming industry. 
Excellent written and verbal communication skills. 
Strong stakeholder management skills
Ability to organize and prioritize tasks effectively. 
Familiarity with social media platforms and analytics tools. 
Proficiency in regular punctual reporting
Collaborative working style
Passion for building and engaging online communities. 
Ability to create innovative strategies that will delight fans of Two Point and invite more fans into the community
Ability to write copy and create content for social media. 
Strong commitment to accessibility and diversity in social media. 
Familiarity with writing reports and presenting data within the wider SEGA business

Interview Process:

30-minute MS Teams Interview – Recruiter (SEGA Europe)
1-hour MS Teams Interview – Studio Director (Two Point), Executive Producer (Two Point)
2-hour Studio Interview/Meet the team – Two Point various team members

Our Commitment to Diversity, Equity, Inclusion & Belonging:

We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. All applicants are welcome!

If you require any reasonable adjustments in order to apply or to participate in the recruitment process, please contact us at talentacquisition@sega.co.uk.