Senior Community Manager

System Era is searching for a Senior Community Manager to join our Marketing & Communications team and help shape the vibrant communities of Astroneer! 

The Mar/Comm team at the studio strives to create an engaging and frank dialogue with our players that ensures our community connects with our game and company, while helping redefine the player-developer relationship. 

In this position you will be deeply embedded in our existing online communities, creating opportunities for players to further engage with our games and each other. We are looking for the type of person who can identify opportunities/issues and then execute on plans to address them. You will help uphold our commitment to creating community spaces that are safe and inviting for our players, while making sure players stay informed and get the help they need. You will work closely with the rest of the development team to communicate current player sentiment, advocate for players’ needs, and help set the priorities for ongoing game updates. Most importantly, you possess the initiative and problem-solving skills to work independently on multiple projects, and the proactive communication skills to work collaboratively as part of a highly engaged team. If you are the type of person who runs towards problems with a solution, we would love to hear from you. 

While many on the team work in a hybrid model, with regular time spent onsite at our studio in Seattle, WA, System Era supports a variety of work routines to match the needs of our studio, including permanent remote work within the US and Canada through an Employer of Record.    

The base salary range for this position is $103,000 - $117,000 depending on the skills and experience of the candidate. Compensation also includes a top-tier comprehensive health, dental and vision plans for employees and eligible dependents, with 100% employer paid premiums, 401k with company match, participation in profit sharing, discretionary bonuses, professional development funds, WFH stipend, as well as relocation assistance for those interested in moving to the Seattle area. We look for candidates who value joining a team with a diverse set of backgrounds, experiences, interests, and viewpoints. 

Applications for this position will close at 5 pm PDT on 04/04/2025 We will notify candidates of their application status shortly after that date.

Responsibilities 

• Work directly with the Associate Marketing Director to achieve the studio’s community goals and overall vision. 

• Engage in daily communication with our players online by answering questions, offering support, and generally spending active time in our community spaces.  

• Create and execute programs that positively engage our players both in and outside of the game (e.g. community competitions, in-game events, influencer takeovers). 

• Create compelling written communications like blog posts, patch notes, and other messages to the community. 

• Direct our volunteer moderation team to make sure our online spaces are friendly, inclusive, and helpful.  

• Collaborate with the Release Management team to support communication efforts for launches and updates. 

• Collaborate with Quality Assurance and Player Support teams to create a cohesive picture of the player’s experience for the development team.  

• Partner closely with Devolver Digital on opportunities to enhance the player community’s experience.  

• Grow our relationships by engaging with and supporting content creators and their communities. 

• Regularly communicate with the internal team via presentations and reports to highlight awesome community work, share current player sentiment, and live issues. 

• Suggest and drive new initiatives and programs to help grow our online spaces.  

Qualifications 

• 3+ years of experience working professionally with player communities as a community manger or equivalent position. 

• A desire to create positive and thriving community spaces, and to connect with our players on a regular basis.   

• Outstanding verbal and written communication, organization, and planning skills. Attention to detail and follow through are critical to success in this role.  

• Proven experience crafting and implementing systems and content that drive community engagement.  

• Experience and comfort with analyzing data and metrics to proactively evaluate the results of community programs and suggest areas for improvement.  

• Comfort with working somewhat independently on multiple projects.  

• Ability to work within established brand voice and presentation guidelines.  

• Some capability using 2D art software like Adobe Photoshop and Illustrator. 

Nice to Haves 

• Familiarity with Astroneer as a game, and ideally its community of players.   

• Cross- functional experience in player support, marketing, public relations, or social media.  

• Some capability using social and communication tools like Sprout Social, Mailchimp, etc 

• Fluent or communicative in another language besides English.  

• Ability to capture and edit video and still content from our games for use on our community or social media platforms.  

• Interest in aerospace, science fiction, and a maker’s mindset.