Senior Information Developer

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

Rocket Software is a leading global developer of software products that help corporations, government agencies, and other organizations reach their technology and business goals. Thirteen-hundred Rocketeers on five continents build and deliver mission-critical solutions for more than ten-thousand customers and partners.

Rocket Software is looking for a dynamic Sr Information Developer to join our vibrant, global content team. Collaborating with team members from many disciplines, you will participate in user research to gain insight into Rocket customers. After analyzing the results, you will develop and implement a comprehensive content strategy to address user needs and enhance the product strategy and goals.

Essential Duties and Responsibilities:

• Plans, organizes, develops, writes, edits, and publishes content, including user guides, online help, release notes, reference manuals, UI text, and progressive disclosure elements
• Evaluates the user interface; proposes changes and additions to user-facing text
• Drives user research and actively contributes in product grooming, planning and development meetings
• Collaborates with stakeholders and subject matter experts to plan and update product content 
• Drives the total content experience across all deliverables, ensuring that user journeys, use cases, and scenarios are supported
• Mentors other Information Developers
• Tests all content in an installed pre-release version of the product
• Works as an editor and/or a content strategist as necessary
• Develops and maintains comprehensive product terminology and taxonomy
• As necessary, develops blog posts, community articles, and white papers that contribute to customer success
• Recommends improvements to processes, tools, and guidelines 

Required Qualifications:

• Bachelor’s degree in Technical Communication, Journalism, English, or another technical discipline
• 8+ years of experience working as an Information Developer
• Fluent in spoken and written English
• Demonstrated expertise with minimalism and structured authoring and the principles of content strategy and information architecture
• Experience leading content initiatives that improve the customer experience or solve   business/operational problems
• Experience mentoring or project leading junior members of an ID team
• Deep understanding of complex software technologies and APIs
• Self-motivated, detail-oriented team-player, with excellent time-management and organizational skills
• Proven ability to prioritize and manage multiple assignments 
• Ability to think critically about user journeys and content flows

Preferred Qualifications:

• Expertise with DITA, XML, and HTML
• Knowledge of JSON, JavaSript, Python, Markdown, or CSS 
• Expertise creating videos and graphics
• Expertise working in a command line interface
• Knowledge of platforms, such as UNIX including Linux, IBM i, and IBM z

Education:

• Bachelor’s degree in software engg, Technical Communication, Journalism, English, or another technical discipline

Information Security:

Information security is everyone’s responsibility.  A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!