Engineer - Customer Service

Description

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!

About the role

To give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.

What you will do

• Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails /Chats / Phone calls from Enphase customers during assigned hours
• Candidate must be open to work on weekends and night shifts
• Conducting remote troubleshooting of Enphase products
• Troubleshooting, approving, and executing warranty claims
• Providing pre-sales information about Enphase products
• Assisting with the activation of new Enphase sites as needed
• Documenting all activity in a central CRM/Help Desk software platform
• Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed
• Following departmental conventions and procedures
• Participating in ongoing training/education of industry standards and Enphase product-specific information
• Professionally represent Enphase via all communications mediums
• Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual
• Performing other duties as assigned

Who you are and what you bring

• Should be a Graduate – B.E/B.Tech
• Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position
• Should have a minimum of 2-year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role
• Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers
• Strong verbal and written communications skills
• Computer literate (PC skills essential, Mac OS desirable)
• General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable

Preferred Qualifications

• BE Electrical
• Exposure to solar/PV-related environments