Engineer - Customer Service

2 Months ago • 2 Years +

Job Summary

Job Description

As a Customer Service Engineer, you will provide excellent customer service by resolving technical issues related to Enphase products, including hardware, software, and installation. Responsibilities include answering customer emails, chats, and calls, conducting remote troubleshooting, processing warranty claims, and providing pre-sales information. You will also be responsible for documenting activities, coordinating with engineering, and assisting with site activation, ensuring customer satisfaction and quick resolutions. The role involves working on weekends and night shifts.
Must have:
  • Answer customer emails, chats, and phone calls.
  • Work on weekends and night shifts.
  • Minimum of 2 years of experience in customer support.
  • Should be a Graduate (B.E/B.Tech)
  • Good interpersonal skills and ability to build rapport.
Good to have:
  • BE Electrical
  • Exposure to solar/PV-related environments

Job Details

Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.  

We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects.  

If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase! 

  

About the role:  

  

To give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.  

  

What you will do: 

  

  • Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails /Chats / Phone calls from Enphase customers during assigned hours.
  • Candidate must be open to work on weekends and night shifts.
  • Conducting remote troubleshooting of Enphase products.
  • Troubleshooting, approving, and executing warranty claims.
  • Providing pre-sales information about Enphase products.
  • Assisting with the activation of new Enphase sites as needed.
  • Documenting all activity in a central CRM/Help Desk software platform.
  • Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.
  • Following departmental conventions and procedures.
  • Participating in ongoing training/education of industry standards and Enphase product-specific information.
  • Professionally represent Enphase via all communications mediums.
  • Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.
  • Performing other duties as assigned.

  

Who you are and what you bring: 

  

  • Should be a Graduate – B.E/B.Tech
  • Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position.
  • Should have a minimum of 2-year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role.
  • Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
  • Strong verbal and written communications skills.
  • Computer literate (PC skills essential, Mac OS desirable)
  • General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.

Preferred Qualifications: 

  • BE Electrical
  • Exposure to solar/PV-related environments.

  

 
 

Similar Jobs

Globalization Partners - Principal Software Engineer

Globalization Partners

(Remote)
2 Months ago
Rolls Royce - Project Manager

Rolls Royce

Singapore (On-Site)
7 Months ago
Epic Games - Senior Platform Programmer

Epic Games

Montreal, Quebec, Canada (On-Site)
1 Month ago
Milestone - Software Engineer - Backend

Milestone

Israel (On-Site)
1 Month ago
GoTo Group - Senior Data Analyst - Driver Risk

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Liquid Robotics - Systems Engineer

Liquid Robotics

Herndon, Virginia, United States (On-Site)
2 Weeks ago
Tesla - Field Service Technician, Electrical Engineering, Innsbruck

Tesla

Tyrol, Austria (On-Site)
3 Months ago
Monzo - Senior Fraud Investigator

Monzo

(Remote)
1 Week ago
quience - Lead Data Scientist

quience

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Optiv - Splunk SOAR Engineer - TS/SCI with FS Poly

Optiv

McLean, Virginia, United States (On-Site)
1 Week ago
Tesla - CAD & PLM Support Engineer, 3DEXPERIENCE

Tesla

Berlin, Berlin, Germany (On-Site)
3 Months ago
Tide - Staff Security Engineer, Identity

Tide

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Bushiroad - Marketing Executive

Bushiroad

Singapore, Singapore (On-Site)
3 Months ago
Synechron - Senior Calypso Developer

Synechron

Pune, Maharashtra, India (On-Site)
1 Week ago
Google - Account Strategist, Mid-Market Sales

Google

Shenzhen, Guangdong Province, China (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Assystems - Project Manager

Assystems

Hyderabad, Telangana, India (On-Site)
6 Months ago
BOT VFX - CFX Artist

BOT VFX

Chennai, Tamil Nadu, India (On-Site)
1 Month ago
Lakshya Digital - Rigging Artist

Lakshya Digital

Maharashtra, India (On-Site)
3 Weeks ago
Postman - Senior Engineer (Frontend)

Postman

Bengaluru, Karnataka, India (Hybrid)
1 Week ago
Google - Program Manager, Global Repair Operations

Google

Haryana, India (On-Site)
3 Weeks ago
Tide - IT Workplace Enablement Lead

Tide

Delhi, India (On-Site)
1 Week ago
PwC - Senior Associate -ETL Testing_D&A_Advisory_Kolkata

PwC

Kolkata, West Bengal, India (On-Site)
7 Months ago
BestEx Research - Execution Services / Algorithmic Trading Analyst

BestEx Research

Bengaluru, Karnataka, India (On-Site)
1 Year ago
PwC - SAP QM-Senior Associate

PwC

Hyderabad, Telangana, India (On-Site)
6 Months ago
Moloco - Senior Software Engineer (Data Engineering)

Moloco

Bengaluru, Karnataka, India (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Austin, Texas, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Christchurch, Canterbury, New Zealand (On-Site)

Bengaluru, Karnataka, India (On-Site)

Stockton, California, United States (On-Site)

United States (On-Site)

Fremont, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Enphase Energy

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug