Senior Project Manager

1 Minute ago • 12 Years + • Project Management

Job Summary

Job Description

As a Senior Project Manager at Rocket Software, you will lead complex modernization projects, typically ranging from $500k to $2M in services revenue, occasionally up to $10M. You will coordinate multi-function, multi-vendor, multi-region teams to meet deadlines and drive customer outcomes. A strong technical background in areas like infrastructure/application modernization, hybrid cloud, microservices, or DevOps is key. You'll define project objectives, outline delivery plans, and ensure alignment with business goals, collaborating with diverse stakeholders while maintaining transparency and accountability. You will deliver high-value solutions and exceptional experiences, helping customers modernize their technology landscapes and achieve strategic success.
Must have:
  • Oversee entire project lifecycle for large, high-risk, multi-region initiatives.
  • Define and document clear project scope and objectives, preventing scope creep.
  • Utilize Rocket’s project management framework to optimize workflows.
  • Coordinate requirement-gathering, kickoff, status, and review meetings.
  • Act as primary interface with customers, forging trust-based relationships.
  • Monitor project risks and proactively address challenges or deviations.
  • Collaborate with stakeholders to match resources, schedules, and financials.
  • Maintain transparent communication on timelines, scope, and risks.
  • Provide reliable financial forecasts to management.
  • Collaborate with Sales to identify additional revenue opportunities.
  • Lead or support early qualification for modernization projects.
  • Maintain a well-rounded portfolio of customer engagements.
  • Implement and improve standardized policies and best practices.
  • Track KPIs and analyze project data to identify trends and inefficiencies.
  • Use data-driven insights to refine delivery approaches and optimize processes.
  • Establish clear governance structures and reporting processes.
  • Drive continuous improvement initiatives.
  • Mentor and coach project managers to enhance capabilities.
  • Guide project managers in handling customer escalations.
  • Develop and implement career development plans for team members.
  • Drive a culture of continuous learning and knowledge sharing.
  • Implement coaching frameworks for customer experiences and outcomes.
  • Partner with Account Executives during project delivery.
  • Collaborate with Product Development to align project execution.
  • Work closely with Customer Success, Product Engineering, Delivery Engineering.
  • Facilitate communication between technical and business stakeholders.
Good to have:
  • Project management certification (e.g., PMP, PgMP)
  • Additional certifications in Agile methodologies
Perks:
  • Inclusive workplace environment
  • Commitment to diversity and equity
  • Equal opportunity employer
  • Reasonable accommodation for disabilities

Job Details

Job Description Summary:

As a Senior Project Manager at Rocket Software, you will lead the delivery of primarily complex modernization projects primarily for Application Modernization and Connectivity, typically ranging from $500k to $2M in services revenue, and occasionally overseeing more complex transitions or transformations valued up to $10M. In this role, you will coordinate multi-function, multi-vendor project teams—often spanning multiple regions—to meet aggressive but achievable deadlines while driving meaningful customer outcomes.

A strong technical background in one or more focus areas—such as infrastructure modernization, application modernization, process modernization, hybrid cloud deployments, microservices architecture, or enterprise-wide DevOps—is key. You’ll leverage this expertise to define project objectives, outline detailed delivery plans, and ensure alignment with customers business goals. Throughout the project lifecycle, you will collaborate with diverse stakeholders, including consultants, software engineers, end users, sales teams, and senior leadership, while maintaining transparency, accountability, and clear communication.

As part of the Rocket team, you will embrace and exemplify our core values of Empathy, Humanity, Trust, and Love, ensuring a customer-centric approach in every interaction. You’ll partner with colleagues to continually refine best practices and methodologies, promoting a culture of innovation and continuous improvement. Ultimately, you will play a pivotal role in delivering high-value solutions and exceptional experiences that help customers modernize their technology landscapes and achieve strategic success.

Key Responsibilities

Project Delivery Excellence & Customer Experience

  • Oversee the entire project lifecycle for large, high-risk, and often multi-region initiatives—managing timelines, deliverables, and quality standards to meet aggressive yet achievable deadlines.
  • Define and document clear project scope and objectives, preventing scope creep by continuously aligning all stakeholders with the project’s goals and deliverables.
  • Utilize Rocket’s project management framework to optimize workflows, accelerate time to value, and ensure customer-centric outcomes.
  • Coordinate requirement-gathering sessions, project kickoff meetings, status updates, and review meetings, maintaining transparency and alignment between internal teams and external clients.
  • Act as the primary interface with customers, forging trust-based relationships grounded in Rocket’s core values of Empathy, Humanity, Trust, and Love.
  • Monitor project risks and proactively address any challenges, conflicts, or schedule deviations to maintain project momentum and a positive customer experience.

Revenue Optimization & Portfolio Management

  • Collaborate with internal and customer stakeholders to match project resources, schedules, and financial parameters with contractual requirements.
  • Maintain transparent communication to set clear expectations around timelines, scope, and any potential risks affecting delivery or cost.
  • Provide reliable financial forecasts to management, adjusting as necessary based on evolving project scopes and timelines.
  • Collaborate closely with Sales to proactively identify and pursue additional revenue opportunities, particularly for complex, high-risk engagements, by leveraging on-the-ground insights during project delivery to align emerging customer needs with Rocket’s broader solutions portfolio.
  • Lead or support early qualification and opportunity assessment for significant modernization projects, ensuring alignment with Rocket’s strategic objectives.
  • Maintain a well-rounded portfolio of customer engagements, balancing priorities and resource allocations to maximize both revenue potential and customer satisfaction.

Operational Excellence & Process Transformation

  • Implement and continuously improve standardized policies, procedures, and best practices that support consistent, high-quality project delivery.
  • Track key performance indicators (KPIs) and analyze project data to identify trends, address inefficiencies, and enhance operational effectiveness.
  • Use data-driven insights to inform decision-making, refine delivery approaches, and recommend process optimizations that reduce complexity, cost, and time-to-market.
  • Establish clear governance structures and reporting processes, providing stakeholders with real-time visibility into project progress, financial health, and risk status.
  • Drive continuous improvement initiatives that reinforce Rocket’s commitment to innovation, operational excellence, and delivering transformative customer outcomes.

Team Leadership & Development

  • Mentor and coach project managers to enhance their leadership and delivery capabilities.
  • Guide project managers in handling customer escalations with a problem-solving mindset, ensuring resolutions align with Rocket’s values and maintain strong customer trust.
  • Develop and implement career development plans for team members.
  • Drive a culture of continuous learning, fostering knowledge sharing across teams.
  • Implement coaching frameworks to support exceptional customer experiences and project outcomes.

Cross-Functional Collaboration

  • Partner with Account Executives during project delivery to keep them informed on progress, collaborate on customer challenges, and seek their support in resolving key issues.
  • Collaborate with Product Development to align project execution with the product roadmap.
  • Work closely with Customer Success Management, Product Engineering, and Delivery Engineering to ensure seamless customer engagements.
  • Facilitate communication between technical and business stakeholders, driving alignment on project goals and priorities.

Requirements

Education & Certifications

  • Bachelor’s degree in Business Administration, Project Management, a related field, or equivalent experience.
  • Project management certification preferred (e.g., PMP, PgMP).
  • Additional certifications in Agile methodologies are beneficial.

Experience

  • 12+ years of progressive project management experience, preferably with enterprise-scale portfolios in a professional services organization of a software company (or equivalent related experience).
  • 6+ years leading senior-level customer-facing project managers in a strategic or operational leadership role.
  • Proven track record of driving revenue growth and business transformation through project delivery in a software, SaaS, or enterprise software environment.
  • Experience in cross-functional collaboration within SaaS companies, enterprise software organizations, or consulting environments, working across teams to align project goals and ensure successful delivery.

Skills & Competencies

  • Executive-level communication skills.
  • Advanced coaching and mentoring abilities.
  • Transformational leadership with a focus on operational excellence.
  • Expertise in cross-functional collaboration and stakeholder management.
  • Resource optimization and portfolio management.
  • Advanced project planning and risk management.
  • Process improvement and change management expertise.
  • Focus on accelerating time-to-value through efficient delivery.
  • Strong understanding of revenue recognition principles.
  • Experience in financial management, budgeting, and performance monitoring.
  • Ability to analyze and address complex operational challenges.

Collaboration Network

  • CSE Functional Leadership Team
  • Sales and Pre-Sales teams
  • Support & Product Development
  • Customer Success
  • Customer stakeholders

Communication Requirements

  • Maintain regular communication with the Director of the CSE PMO, cross-functional teams, and Functional Leadership.
  • Conduct 1:1s with direct reports.
  • Provide ad-hoc updates on critical project milestones and revenue recognition status.

LI-#Remote

Information Security

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About Us

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow.

At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Similar Jobs

Nasdaq - Commercial Management – Sr. Analyst

Nasdaq

Mumbai, Maharashtra, India (On-Site)
1 Year ago
Vimeo - Sales Development Representative

Vimeo

New York, United States (On-Site)
3 Weeks ago
Draftwise - Senior Customer Success Manager

Draftwise

New York, United States (Remote)
1 Month ago
USE Insider - B2B Sales & Account Manager

USE Insider

Istanbul, İstanbul, Türkiye (On-Site)
3 Months ago
legion - Senior UX Designer

legion

Bucharest, Bucharest, Romania (Hybrid)
3 Months ago
Maersk - Project Manager (Control Tower)

Maersk

Shanghai, China (Remote)
1 Month ago
Salesforce - Project Manager

Salesforce

Tokyo, Japan (Remote)
5 Months ago
hogarth - TRAINEE PROJECT MANAGER

hogarth

Madrid, Community Of Madrid, Spain (Hybrid)
2 Weeks ago
endava - Senior Project Manager

endava

Zagreb, Croatia (On-Site)
1 Month ago
Illumina - Senior Project Manager, Technical

Illumina

San Diego, California, United States (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Clearwater Analytics - Senior Subject Matter Expert - Professional Services

Clearwater Analytics

Boise, Idaho, United States (On-Site)
2 Weeks ago
Contentstack - Senior Engineer I - DevOps

Contentstack

Chennai, Tamil Nadu, India (Hybrid)
3 Months ago
Diligent Corporation - Staff/Lead Product Designer

Diligent Corporation

Budapest, Hungary (On-Site)
3 Months ago
CyberArk - Senior Integration Engineer

CyberArk

United States (Hybrid)
1 Month ago
Imanage - Senior Principal, GTM Strategy

Imanage

Chicago, Illinois, United States (Hybrid)
3 Months ago
Square - Technical Consultant

Square

Vancouver, British Columbia, Canada (Remote)
2 Weeks ago
Highspot - Technical Support Specialist

Highspot

Hyderabad, Telangana, India (Hybrid)
2 Months ago
Harvey - Mid Market Customer Success Manager

Harvey

San Francisco, California, United States (Hybrid)
3 Weeks ago
legion - Senior Software Engineer

legion

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
appzen - Enterprise Account Executive

appzen

Atlanta, Georgia, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Italy

Ion - Oracle Database Administrator, Italy

Ion

Italy (Hybrid)
10 Months ago
Salesforce - Named Account Executive

Salesforce

Rome, Lazio, Italy (On-Site)
1 Month ago
redbit games - Backend Full Stack Developer

redbit games

Italy (On-Site)
1 Month ago
meetup - Growth Management Intern

meetup

Milan, Lombardy, Italy (On-Site)
1 Month ago
Token Metrics - Crypto Graphic Designer (Italy-Remote)

Token Metrics

Milan, Lombardy, Italy (Remote)
2 Weeks ago
Haleon - EHS & Compliance Manager

Haleon

Aprilia, Lazio, Italy (On-Site)
1 Month ago
Square - Front Desk Agent - Winter Season 2025/2026

Square

Breuil-Cervinia, Aosta Valley, Italy (On-Site)
3 Weeks ago
meetup - Business Development Manager

meetup

Milan, Lombardy, Italy (Remote)
1 Month ago
Ion - Senior Consultant - Risk Advisory, Italy

Ion

Turin, Piedmont, Italy (On-Site)
10 Months ago
Ion - Senior Java Developer - Italy

Ion

Milan, Lombardy, Italy (On-Site)
10 Months ago

Get notifed when new similar jobs are uploaded

Project Management Jobs

Zones - Project Manager 2

Zones

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)
1 Month ago
Oliver Plus - Integrated Project Manager

Oliver Plus

Mumbai, Maharashtra, India (On-Site)
1 Month ago
high radius - Project Manager

high radius

Hyderabad, Telangana, India (On-Site)
1 Month ago
Rhino Entertainment Group - Senior Technical Project Manager

Rhino Entertainment Group

Sliema, Malta (Hybrid)
2 Months ago
Zeeco, Inc. - Project Manager

Zeeco, Inc.

Singapore (On-Site)
9 Months ago
element 8 - Technical Project Manager

element 8

Kozhikode, Kerala, India (Hybrid)
2 Months ago
Sprinkler - Lead Project Manager - CCaaS

Sprinkler

Gurugram, Haryana, India (On-Site)
3 Months ago
Capgemini - RPA Project Manager

Capgemini

Chennai, Tamil Nadu, India (On-Site)
2 Months ago
caliogo - Senior Project Manager

caliogo

Philippines (On-Site)
1 Month ago
onwards Search - Construction Project Manager

onwards Search

Plainfield, Indiana, United States (Hybrid)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

North Carolina, United States (Remote)

Wisconsin, United States (Remote)

Sofia, Sofia City Province, Bulgaria (On-Site)

United States (Remote)

United States (Remote)

Canberra, Australian Capital Territory, Australia (Remote)

Massachusetts, United States (Remote)

United States (Remote)

View All Jobs

Get notified when new jobs are added by Rocket

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug