Lead Project Manager - CCaaS
Job Summary
Job Description
Sprinklr, a leading enterprise software company, seeks a Lead Project Manager – CCaaS. This role involves ensuring successful delivery of Sprinklr integrations and customized enterprise software solutions in complex customer environments. Responsibilities include owning end-to-end project delivery from pre-sales to go-live, gathering business and technical requirements, defining project scope, and developing comprehensive project plans. The manager will drive alignment across internal and client teams, monitor work, identify risks, and lead cross-functional teams to meet business objectives, ensuring smooth project handoff post-go-live.
Must have:
- Own end-to-end project delivery.
- Gather business, functional, and technical requirements.
- Define project scope, deliverables, roles, and responsibilities.
- Develop and manage project plans, schedules, and UAT documentation.
- Conduct milestone reviews per Sprinklr standards.
- Drive alignment across Sprinklr and client stakeholders.
- Monitor and assign work to cross-functional teams.
- Identify and mitigate project risks and manage issues.
- Lead and motivate cross-functional teams, resolve conflicts.
- Ensure smooth project handoff post go-live.
- Bachelor’s/Master’s degree in Engineering or related field.
- 5+ years technical project management experience.
- 3+ years experience with engineering teams.
- Proven experience managing large-scale US client programs.
- Strong understanding of project management tools and methodologies.
- Excellent communication and stakeholder management skills.
- Strong documentation and planning skills.
- Familiarity with APIs, HTTP, Postman, or SOAP UI.
- Ability to thrive in dynamic, fast-paced environments.
- Proactive problem-solver with passion for customer success.
Perks:
- Comprehensive health plans
- Leading well-being programs
- Financial protection for you and your family
- Daily meditation breaks
- Virtual fitness
- Continuous learning opportunities (LinkedIn Learning)
6 skills required
Job Details
What You’ll Do
As a Lead Project Manager – CCaaS, you will be responsible for ensuring the successful delivery of Sprinklr integrations by leveraging standardized connectors and customized enterprise software solutions in complex customer environments.
You will:
- Own end-to-end project delivery, from pre-sales through go-live and transition to success teams.
- Gather business, functional, and technical requirements from customers and vendors.
- Define project scope, deliverables, roles, and responsibilities in collaboration with client stakeholders.
- Develop and manage project plans, schedules, UAT documentation, trackers, and kick-off presentations.
- Conduct milestone reviews and ensure all project phases are completed as per Sprinklr standards.
- Drive alignment across stakeholders, including Sprinklr Engineering, Product, and client teams.
- Monitor and assign work across cross-functional project teams to meet business objectives.
- Identify and mitigate project risks, manage issues, and escalate blockers where necessary.
- Lead and motivate cross-functional teams and resolve conflicts with sound judgment.
- Ensure smooth project handoff post go-live with all necessary documentation.
Who You Are & What Makes You Qualified
- Bachelor’s/Master’s degree in Engineering or a related field.
- 5+ years of technical project management experience, preferably in a customer-facing IT/Enterprise SaaS environment.
- 3+ years of experience working closely with engineering teams.
- Proven experience managing large-scale customer programs with US-based clients.
- Strong understanding of project management tools and methodologies.
- Excellent communication and stakeholder management skills — able to clearly articulate complex technical concepts to diverse audiences.
- Strong documentation and planning skills.
- Familiarity with APIs, application-layer protocols (e.g., HTTP), and tools like Postman or SOAP UI.
- Ability to thrive in a dynamic, fast-paced environment with minimal supervision.
- A proactive problem-solver with a passion for customer success and operational excellence.
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About The Company
Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others.
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