Senior Manager, Guest Communications

2 Months ago • 7 Years + • Marketing • $67,500 PA - $90,000 PA

Job Summary

Job Description

The Senior Manager, Guest Communications at On Location will develop and execute comprehensive guest communication strategies across various channels to enhance engagement and loyalty. This role involves collaborating with cross-functional teams to streamline processes, optimize email marketing campaigns using Salesforce Marketing Cloud, manage content calendars, analyze data for performance improvements, gather guest feedback, and stay updated on industry trends. The ideal candidate will have 7+ years of experience in guest communications or lifecycle marketing, strong understanding of customer lifecycle principles, and expertise in crafting automation strategies. Responsibilities include mentoring a team and ensuring timely and relevant messaging across On Location's diverse portfolio of events.
Must have:
  • Develop & implement guest communication strategies
  • Collaborate with cross-functional teams
  • Optimize email campaigns (Salesforce Marketing Cloud)
  • Analyze data & make data-driven decisions
  • Gather guest feedback & improve experiences
  • 7+ years experience in guest communications
  • Expertise in automation strategies

Job Details

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

On Location is seeking a dynamic and experienced Senior Manager, Guest Communications to join our team. In this role, you will be responsible for developing and executing strategies to enhance and optimize the guest communications journey. You will work across departments to create streamlined processes that lead to efficient workflows and continue the lifecycle marketing approach across On Location’s diverse portfolio of sports, music and lifestyle events. You are an influential leader known for your innovative approach and are passionate about creating memorable experiences in the live entertainment space.


Key Responsibilities:


•Develop and implement a comprehensive guest communications strategy across channels to enhance guest engagement and loyalty.
•Collaborate with cross-functional teams to build a guest communications process that ensures accurate and timely operational messaging with organized internal workflows.
•Work in partnership with brand and lifecycle marketing teams to develop and optimize template designs with email best practices in mind.
•Responsible for content gathering processes that result in clear and concise messaging across multiple product types.
•Create and manage an email content calendar for guest communications, ensuring timely and relevant messaging.
•Analyze data and performance metrics to measure the effectiveness of campaigns and make data-driven decisions to optimize engagement results.
•Establish and maintain processes for gathering guest feedback and insights to inform marketing strategies and improve the overall guest experience.
•Stay informed of industry trends and best practices in guest communications and lifecycle marketing and incorporate innovative ideas into strategies.
•Work with tech teams to create and finesse automations so they are nimble and flexible.
•Mentor and lead a team of marketing and guest communication professionals.


Qualifications:


•Bachelor’s degree in marketing, communications, sport management, or a related field
•7+ years of experience in guest communications, lifecycle marketing or a related role
•Strong understanding of customer lifecycle principles and best practices including design, build, and legal compliance.
•Proven track record of developing and executing successful guest communication campaigns that are intentional in their objectives and outputs and drive retention and loyalty.
•Expertise in crafting effective automation strategies.
•Experience with marketing automation platforms and CRM systems, with expertise and keen knowledge of Salesforce Marketing Cloud
•Exceptional communication and collaboration skills, with a demonstrated ability to work across departments.
•Ability to stay organized while juggling multiple projects involving cross-functional stakeholders.
•Strong copywriting, grammar and editing skills that follow AP style guidelines.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Per local requirements and in the interest of transparency, the range shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience.  Endeavor strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.


Hiring Range Minimum:

$67,500 annually

Hiring Range Maximum:

$90,000 annually

Similar Jobs

Xsolla - Data Analyst (Marketing)

Xsolla

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
1 Month ago
Salesforce - Software Engineering MTS

Salesforce

San Francisco, California, United States (Hybrid)
3 Weeks ago
Salesforce - Strategic Solution Engineer, Media Industry

Salesforce

London, England, United Kingdom (Remote)
1 Month ago
Sonar Source - Enterprise Expansion Representative - DACH

Sonar Source

Bochum, North Rhine-Westphalia, Germany (On-Site)
6 Months ago
NinjaVan - Vertical Sales Senior Manager

NinjaVan

Jakarta, Jakarta, Indonesia (On-Site)
6 Months ago
Gallagher - Web Content Editor

Gallagher

Bengaluru, Karnataka, India (On-Site)
9 Months ago
Bombay Play - UA Manager

Bombay Play

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Nintendo - Influencer Marketing Coordinator

Nintendo

Redmond, Washington, United States (Hybrid)
11 Months ago
Trailer Park Group - Creative Strategist - Gaming Marketing

Trailer Park Group

Los Angeles, California, United States (Hybrid)
1 Month ago
Xsolla - Product Marketing Manager, Emerging Solutions

Xsolla

Cyprus (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Salesforce - Principal Technical Support Engineer

Salesforce

Chicago, Illinois, United States (Remote)
1 Month ago
Nagarro - Associate Staff Engineer, CRM Salesforce

Nagarro

India (Remote)
6 Months ago
Anthology  Inc  - Application Consultant, D365 CRM

Anthology Inc

United States (Remote)
1 Month ago
Enphase Energy - Associate, Sales Ops

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
4 Months ago
CloudHire - Sales Program Coordinator

CloudHire

Philippines (Remote)
1 Month ago
Salesforce - Technical Architect

Salesforce

Brazil (Remote)
1 Month ago
InvenioLSI - Sales Executive

InvenioLSI

New Delhi, Delhi, India (On-Site)
4 Months ago
WebMD - Analyst, Channel Operations

WebMD

Maharashtra, India (On-Site)
3 Weeks ago
Salesforce - Solution Architect - Tableau

Salesforce

Tokyo, Japan (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in undefined

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Marketing Jobs

Amanotes - Creative Specialist

Amanotes

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
2 Months ago
Thatgamecompany - Marketing Project Manager - China

Thatgamecompany

Shanghai, Shanghai, China (On-Site)
1 Month ago
DraftKings - Digital Growth Marketing Senior Associate

DraftKings

Boston, Massachusetts, United States (On-Site)
3 Weeks ago
Windranger Labs - Head of Marketing

Windranger Labs

Apac, Northern Region, Uganda (Remote)
1 Month ago
Assystems - Pilote Essais H/F

Assystems

Pierrelatte, Auvergne-Rhône-Alpes, France (On-Site)
6 Months ago
Aristocrat Gaming - SEO & ASO Marketing Expert

Aristocrat Gaming

Barcelona, Catalonia, Spain (Hybrid)
1 Month ago
Assystems - Projeteur Electricité et Ingénieur Contrôle Commande Nucléaire H/F

Assystems

Avignon, Provence-Alpes-Côte D'Azur, France (On-Site)
6 Months ago
CrazyLabs - Marketing Tech Lead (Unity)

CrazyLabs

Tel Aviv District, Israel (On-Site)
3 Weeks ago
Tencent - Senior Publishing Manager - Overseas PC Game Products

Tencent

Shenzhen, Guangdong Province, China (On-Site)
2 Months ago
The Walt Disney Company - E-Commerce Intern

The Walt Disney Company

Munich, Bavaria, Germany (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

On Location is a global leader in premium experiential hospitality. We offer official ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, Super Bowl, NCAA Final Four, New York Fashion Week and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of Endeavor, a global sports and entertainment company. On Location is an equal opportunity employer, committed to a inclusive workplace environment. Visit onlocationexp.com/careers to explore.

Oklahoma, United States (On-Site)

New York, New York, United States (On-Site)

Texas, United States (Remote)

Georgia, United States (Remote)

North Carolina, United States (Remote)

Raleigh, North Carolina, United States (Hybrid)

New York, New York, United States (On-Site)

New York, New York, United States (On-Site)

New York, New York, United States (On-Site)

New York, New York, United States (On-Site)

View All Jobs

Get notified when new jobs are added by On Location

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug