Senior Mixed-Methods UX Researcher, Search Trust

2 Days ago • 5-8 Years • Product Design • $151,000 PA - $222,000 PA

Job Summary

Job Description

Google's Search Trust team seeks a Senior Mixed-Methods UX Researcher to ensure Search maintains and grows user trust and credibility. This role requires collaborating with cross-functional partners to identify and prioritize research studies informing trust initiatives. Responsibilities include owning project priorities, allocating resources, driving product improvements via research insights, and leading teams to evaluate product impact. The ideal candidate will have 5+ years of UX research experience, expertise in qualitative and quantitative methodologies (interviews, usability testing, surveys etc.), and a strong understanding of safety, privacy, and trust-related concepts. Experience working with executive leadership and managing projects in a large organization is preferred. The role involves working on improving Google Search's accessibility and usefulness for billions of users worldwide.
Must have:
  • 5+ years UX research experience
  • Mixed-methods research expertise
  • Qualitative & quantitative research skills
  • Safety, privacy, & trust focus
  • Collaboration with cross-functional teams
  • Project ownership and resource allocation
  • Driving product improvements via research
Good to have:
  • Master's/PhD in HCI, Cognitive Science etc.
  • Experience with executive leadership
  • Project management in large organizations
Perks:
  • Bonus
  • Equity
  • Benefits

Job Details


Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in an applied research setting, or similar.
  • Experience in both qualitative and quantitative research methodologies, including interviews, usability testing, diary studies, card sort, or surveys.
  • Experience conducting research with a focus on safety, privacy, or trust-related concepts.

Preferred qualifications:

  • Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
  • 5 years of experience conducting UX research on products and working with executive leadership (e.g., Director level and above).
  • 3 years of experience managing projects, and working in a large, matrixed organization.

About the job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.

As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.

The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.

As a Senior UX Researcher within Search Trust you will ensure Search experiences maintain and grow trust and credibility among our users by delivering information while preventing adversarial behaviors and harms.

In Google Search, we're reimagining what it means to search for information – any way and anywhere. To do that, we need to solve complex engineering challenges and expand our infrastructure, while maintaining a universally accessible and useful experience that people around the world rely on. In joining the Search team, you'll have an opportunity to make an impact on billions of people globally.

The US base salary range for this full-time position is $151,000-$222,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

  • Work collaboratively with cross-functional partners and stakeholders to identify, prioritize, and scope a portfolio of mixed-methods research studies to inform trust initiatives within Search.
  • Own project priorities in alignment with product goals, and oversee allocation of resources within the project.
  • Drive ideas to improve products and services through research-driven insights and recommendations. 
  • Lead teams to define and evaluate product, service, ecosystem impact. 
  • Own goals and strategy discussions through research by analyzing, consolidating, or synthesizing what is known about user, product, service, or business needs.

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About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

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