Senior Operations Manager, Video & Social Media

Patreon is the best place for creators to fire up their fandoms, share exclusive work, and turn their passions into lasting creative businesses. Over 250,000 podcasters, writers, musicians, artists, and other creative people use Patreon to reach their biggest fans directly and earn an income for the value they provide. Creators can offer paid memberships that unlock access to exclusive work and community, or sell individual digital items from their own Patreon shops. 

Ultimately, our goal is simple: fund the creative class. And we’re leaders in that space, having sent over $3.5 billion to creators since our founding. We’re continuing to invest heavily in building the best creator tools with the best team in the creator economy, and are looking for a Senior Operations Manager, Video & Social Media to support our mission.

This role is based in San Francisco or Los Angeles and open to those who are able to be in-office 2 days per week on a hybrid work model.

At Patreon, we’re passionate about helping creators make what excites them and share it directly with their fans who love it most. We're looking for a Senior Operations Manager of Video & Social Media to build and co-lead a team of creative thinkers and makers who operate at the intersection of creativity, culture, fandom, and technology.

As one of the studio leaders, you’ll report into the head of video and partner directly with our social media team. You’ll be at the center of all creative video and social media projects that range in scope - from YouTube channels to short form video campaigns and everything in between. You are tenacious and open, creative and analytical. You are hands-on with the ability to facilitate discussions, enhance cross-organization communication and establish unified systems that help ensure strategic thinking and successful execution.

You will outline a clear process, identify issues, make recommendations and help ensure overall day-to-day operations are running smoothly. You will develop a bench of creative resources to support the ebbs and flows of creative needs, assigning creatives to work with producers, strategists, and marketing managers to develop and deliver industry-leading creative that breaks through and connects deeply with creators and their fans. You will execute with measurable performance through the centralization of important information and operations, and optimization of data, tools, people and processes across multiple project types. You will improve the discipline of creative marketing internally with work that spans mediums, traditional and non-traditional, helps deliver against the company’s mission, and illustrates how Patreon’s suite of tools differ from others in the space.

About the Role

• Lead the vision for video and social media operations, develop its function, leadership, and team/budget management to establish operational excellence standards.

• Establish end-to-end project workflows across a range of project types and educate the broader organization to aid adoption of the process. 

• Build a creative resourcing pipeline to support a wide array of project types.

• Identify and oversee the implementation of new tools, templates, meeting forums, and training sessions required to maintain operational excellence standards.

• Develop creative asset requests and creation process, delivering process, and excellent resources to support requests on high priority marketing needs.

• Centralize and track all creator features across our surfaces, establishing a live repository of placements for cross-team visibility and alignment.

• Oversee workload analysis, partnering with team leads on project prioritization and sourcing of additional resources (freelancers, agency partners).

• Manage the brand request process, establishing a procedure and criteria framework to determine appropriate access of intellectual property for third-party institutions.

• Facilitate ongoing connections with marketing leaders across the company to help incite visibility and collaboration.

• Gather and implement best practices to aid campaign development, sharing insights across teams  

• Team specifics support:

  • Video Operations

    • Manage contracts for creators, contractors, and vendors.

    • Track invoices, oversee projects, OKR/metrics, expenses, and budget maintenance

    • Coordinate guest travel, book locations, and hire crew contractors and equipment

    • Ensure all necessary insurance and COI, manage releases, and send call sheets.

    • Gather and collate analytics. 

  • Social Operations

    • Manage contracts and invoicing for social projects.

    • Ensure alignment and visibility on creators we are working with across projects.

    • Support with keeping our running maker/creator marketing list up to date.

    • Assist with creator communications and project management, ensuring timely responses and all details are attended to during project rounds. 

About You

• 10+ years of experience in operations, production, design/creative operations or project management either in house at a brand or with a creative agency.

• 5+ years of project management experience

• 3+ years of experience managing people, leading teams and developing talent.

• Experience driving collaboration and communication within a complex group and cross-functionally within a matrixed organization

• Familiarity with contracting processes and vendor management

• Ability to conduct risk assessments and generate comprehensive reports

• Proficiency in creating and maintaining tracking tools for multi-channel marketing efforts

• Excellent organizational and communication skills

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win. 

• Build with Craft | We sign our name to every deliverable, just like the creators we serve.

• Make it Happen | We don’t quit. We learn and deliver. 

• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds across the organization. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

Compensation Range: $144.5K - $195.5K