Senior Specialist, Over-the-Air & Remote Diagnostics

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Implement, manage, and oversee the deployment of OTA updates to vehicle software, ensuring smooth and efficient delivery while considering the combined architecture of the JV.
• Ensure OTA updates for all vehicle systems, including the drive system, brakes, safety features, infotainment, comfort, etc.
• Guarantee effective diagnosis and reparability of vehicles from delivery to the customer until the end of the service period.
• Oversee the entire vehicle lifecycle, ensuring it meets service standards and remains repairable over the designated period through close monitoring and proactive management.
• Create and document diagnostic strategies for guided fault finding (GFF).
• Implement standardized methods for diagnosing control units and other diagnosable components to ensure consistency and accuracy, enhancing overall service efficiency.
• Regularly update diagnostic information based on new equipment, functions, regulations, laws, market needs, and workshop feedback.
• Ensure all diagnostic information is current and reflective of the latest technological advancements and regulatory requirements.
• Monitor diagnostic execution to optimize and reduce diagnostic time and labor costs.
• Develop simpler and faster diagnostic solutions that minimize both warranty and customer-paid costs, achieving significant cost savings and improved customer satisfaction.
• Develop and update diagnostic programs to ensure workshops are up-to-date and capable of handling the latest vehicle technologies, maintaining high service standards and efficient vehicle maintenance.
• Manage the validation of diagnostic solutions by simulating faults in the vehicle, ensuring the diagnostic capability of Guided Fault Finding (GFF) programs for integration into the service platform of workshops.
• Manage and release diagnostic information to meet quality requirements.
• Verify diagnostic programs received from workshop feedback to ensure correctness in respective software updates, maintaining high standards in diagnostic accuracy and reliability.

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Columbia, South Carolina.
• The responsibilities of this role require attendance in office with in-person meetings and events regularly. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Travel: Ability to travel 10% of the time, domestically and internationally. Passport required.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor’s degree in engineering or a related field is preferred.
• Extensive experience in OTA updates, automotive diagnostics, and reparability, with a proven track record of managing vehicle diagnostics and in-depth knowledge of the entire vehicle lifecycle.
• Strong understanding of diagnostic strategies and fault localization methods. Skilled in creating and documenting diagnostic strategies using standardized methods for control units and diagnosable components, ensuring consistent and accurate fault identification.
• Ability to stay current with the latest advancements in automotive technology, regulations, market needs, and customer feedback, and regularly update diagnostic information based on these factors to maintain the relevance and accuracy of diagnostic data in Scout workshops.
• Analytical skills to monitor and optimize diagnostic execution, with the ability to develop and implement simpler and faster diagnostic solutions.
• Experience in managing the validation of diagnostic solutions through fault simulation is essential. Experience in diagnosis development and validation is mandatory for this position.
• Experience and understanding of the OTA updates and diagnostic programs of the Volkswagen Group’s Joint Ventures is highly appreciated.
• Proficiency in German is a plus.
• Ability to travel 10% of the time, domestically and internationally.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $130,000.00 - $160,000.00

Internal leveling code: IC8

Notice to applicants:

• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. 
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. 
• Residing in New York City: This role is not eligible for remote work in New York City.

Equal Opportunity

Scout is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.