Senior Technical Program Manager

The Artificial Intelligence (AI) Delivery organization is focused on delivering various platform services to our customers worldwide.  This role will require deep partnership across all of Microsoft as these programs are on the leading edge of innovation and include driving initiatives and technology shifts that shape our ongoing commitment to deliver AI platform services rapidly at cloud scale.

We are part of Cloud Operations + Innovation (CO+I), the group responsible for one of the world’s largest cloud infrastructures, powering all Microsoft online products and services, and supporting Microsoft’s “Cloud First” strategy.  CO+I is focused on growth, efficiency, and providing reliable experiences to customers and partners worldwide. 

We are looking for a highly motivated Senior Technical Program Manager to play a pivotal role in scaling our global AI Inferencing portfolio.  This individual will be responsible for overseeing our AI inferencing automation roadmap and managing a portfolio of process improvement and automation initiatives.  In this position, you will collaborate with various teams and organizations to address business challenges, optimize processes, and implement automation solutions.  The ideal candidate will leverage a mix of technical program management expertise, formal process improvement skills and cross-functional leadership experience to help our AI Delivery organization effectively navigate complex business problems.

• This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ.
• Relocation support will be provided, and successful candidates must relocate or reside within 50 miles of the hub office location.
• This role is eligible for hybrid or remote work, up to 100%.

Required Qualifications:

• Bachelor's Degree AND 4+ years' experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 2+ years' experience managing cross-functional and/or cross-team projects
• 3+ years' experience driving process improvements using Lean, Six Sigma or related methodologies

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree AND 6+ years' experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 6+ years' experience managing cross-functional and/or cross-team projects.
• 3 years' experience managing large-scale global programs in technology deployments
• 3 years' experience driving process improvements using Lean, Six Sigma or related methodologies
• 1+ year(s) SQL & PowerBI experience
• Analytical skills to analyze data, identify trends and make data-driven decisions.
• Experience in cloud infrastructure management

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until January 1, 2025.

Analysis:

• Identify complex opportunities and gaps in GPU deployment processes, tools and data structures.  
• Independently perform research, conduct analysis and integrate relevant data to identify complex patterns, generate hypotheses and build plans to change the way we manage our GPU deployments.

Product/Service Definition:

• Work across a variety of teams and stakeholders to design integrated solutions to complex technical needs.
• Translate the needs of the organization and other teams into program goals and prioritized deliverables based on data insights.

Product/Service Development:

• Contribute to the development of the staging and implementation plan for piloting/release of initiatives in alignment with Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs). Collaborate with stakeholders to monitor progress and adjust as needed.

• Manage governance programs and processes to ensure that specific performance requirements and standards are met throughout the development lifecycle (e.g., quality, compliance, privacy, security, safety, accessibility)

• Collaborate with others to track, coordinate, and communicate end-to-end project schedules. Work with others to establish and monitor processes and hold stakeholders accountable for following the established schedule and processes. Track and manage dependencies to enable cohesive, connected user scenarios, and to identify potential risk areas and escalate appropriately. Make adjustments or course corrections when projects are not aligned to schedules or goals.

• Create relationships to drive orchestration and integration efforts for large and complex cross-functional projects with internal teams and external partners. 

• Validate use-case and scenario outcomes and drive continuous quality improvements to ensure performance targets are being achieved.