Senior Technical Support Engineer

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, it provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

We are seeking a Technical Support Engineer with a love of problem-solving to join the Technical Support Department.

Candidate Profile:

• B.E/B.Tech in Computer Science, Computer Engineering or related field required.
• Approx. 4-6 years of experience working with web applications
• Basic programming skill in any language, preferably Java
• Database knowledge and understanding of DB queries
• Installation experience of any complex web product
• Debugging skills for complex web product
• Experience with working on a very large database
• Experience in performance tuning of application and databases is a plus
• Experience in working on various Operating system like Windows 10, Windows Server, various Linux platform
• Very good communication skills, both written as well as spoken and should be a good at stake holder management
• Exposure to salesforce as well as JIRA will be a plus

Responsibilities: List three key areas of responsibility, details on specific activities

• Product & Domain knowledge: Gather the product and domain related knowledge to help customers.
• T2 Support Process and Workflow expertise: Become an expert in the process and workflow for Tier 2 cases
• Team Leadership: Guiding and mentoring junior team members (as when required)