Service Desk System Administrator

Job Overview

Wargaming Kyiv is a game development studio in Ukraine and a key member of the Wargaming global network. Our studio is home to talented and dedicated teams of game developers, artists, and designers. Now IT department team is looking for Service Desk Specialist who will maintain, develop and improve the office infrastructure.

What will you do?

• Consulting, technical support and assistance to users.
• Diagnostics and troubleshooting of PCs, laptops, tablets, printers and other office equipment. Installing software, both popular (MS Office 365, browsers) and specialized (Adobe, Autodesk, Jetbrains, Substance) and troubleshooting it on users' PCs and laptops.
• Transferring user OS between different equipment
• Diagnostics, troubleshooting and maintenance of the studio's local network, repair of network sockets, troubleshooting WI-FI connection.
• Installation work in the office (cabling, installation of network sockets, etc.)
• Moving and completing workplaces of employees and meeting rooms with the necessary equipment.
• Compilation and maintenance of necessary documentation.

What are we looking for?

• Good level of communication skills, it is necessary to be able to explain, show and teach the employee how to use the equipment or service.
• Knowledge of PC components, how it is assembled and completed.
• Knowledge of Windows OS at an advanced level, you must be able to install Windows OS on a clean PC, know common and common Windows OS malfunctions and be able to fix them.
• Knowledge of modern trends in computer hardware.
• Diagnose and troubleshoot Windows network services, such as setting up a LAN network, WI-FI, installing network printers, working with a remote desktop, working with shared folders.
• Knowledge of network technologies: TCP / IP, DHCP, DNS, NAT, VPN, FTP, SMB, RDP, HTTP, understanding of the principles of operation, principles of building computer networks English at an intermediate level.

What additional skills will help you stand out?

• Writing scripts in Powershell.
• Experience in Jira and Confluence.

Work mode

Onsite

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Kyiv include:

• 24 business days of annual leave per calendar year
• 6 trust days per calendar year
• Career development and education opportunities within the company
• Premium Private Health Care (with wellness program option)
• Mental well-being program (iFeel)
• Life event bonuses (Employee’s Birthday, Marriage, Child’s Birth…)
• English courses with 50% contribution
• Employee discounts
• Personal Gaming Account 
• Coffee, fruits, and snacks in the office
• Company events 
• Seniority Awards  
• Referral program - You can recommend the best talents to the company and receive a reward  

About Wargaming 

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.

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