Service Communications Advisor

About Us:
At Messa Sync, we’re more than just a logistics and operations company — we’re a team that values precision, accountability, and performance. With years of experience serving partners across industries, we deliver tailored warehouse and distribution solutions to keep businesses moving efficiently. Our mission is to support our clients' supply chains with dependable, scalable, and innovative services that drive results.

Job Description:
We are seeking a highly motivated and detail-oriented Service Communications Advisor to join our team in Orlando, FL. This role is responsible for managing client interactions, ensuring timely and accurate communication, and supporting the seamless delivery of services. The ideal candidate will be a strong communicator, solution-driven, and capable of working in a dynamic, fast-paced environment.

Responsibilities:

• Serve as the primary point of contact for clients regarding service-related inquiries.

• Draft, send, and follow up on service communications to ensure client satisfaction.

• Collaborate with internal departments to resolve issues and relay updates to clients.

• Maintain accurate and organized records of all communications and service transactions.

• Monitor service delivery progress and proactively inform clients of any changes or updates.

• Provide reports on communication metrics and suggest improvements.

Qualifications:

• Bachelor’s degree in Communications, Business Administration, or a related field (or equivalent experience).

• Minimum of 2 years of experience in a customer service, service coordination, or communications advisory role.

• Strong written and verbal communication skills.

• High level of organization and attention to detail.

• Ability to multitask and prioritize in a high-volume environment.

• Proficiency in Microsoft Office Suite and CRM systems.

Benefits:

• Competitive salary ranging from $52,000 to $58,000 per year.

• Opportunities for professional growth and career advancement.

• Supportive and collaborative team environment.

• Comprehensive training and development programs.

• Health, dental, and vision insurance options.

• Paid time off and holidays.