Admin and Enrollment Coordinator
Job Summary
Job Description
World Relief is seeking an Admin and Enrollment Coordinator to join their team. This role involves coordinating outreach initiatives for immigrant communities, assessing client eligibility for employment programs, and managing enrollment processes. Responsibilities include daily monitoring of program interest forms, conducting client assessments, updating systems with enrollment information, and ensuring case file compliance. The coordinator will also be responsible for data entry into Microsoft Dynamics and internal trackers, maintaining accurate records, and generating weekly/monthly reports. Additionally, the role requires providing administrative support for program improvement projects and participating in staff meetings. The ideal candidate should have strong administrative skills, be organized, detail-oriented, and proficient in Microsoft Office applications.
Must have:
- Coordinate outreach initiatives for immigrant communities
- Assess client eligibility for employment programs
- Manage enrollment processes and update WRS systems
- Maintain accurate case files and client notes
- Generate weekly/monthly reports
- Provide administrative support for program improvement
- Strong knowledge of Microsoft Office applications
- Fluency in written and spoken English
- Mature and personal Christian faith
- Ability to work effectively with diverse backgrounds
Good to have:
- Previous experience with interpreters
- Proficiency in a second language (Dari, Pashto, Russian, Ukrainian preferred)
Perks:
- Competitive benefits package
- Employee discount program
3 skills required
Job Details
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
This position is reliant upon funding and may be subject to modification or termination based on resource availability.
POSITION SUMMARY:
The candidate must have strong experience with Program Outreach, Orientations, Intake and Assessment, Enrollment, Record Management and reporting and strong administrative.
ROLE & RESPONSIBILITIES:
- Program Outreach and Orientation:
- Coordinate outreach initiatives aimed at providing immigrant communities in the Greater Sacramento area with information regarding employment support opportunities, including World Relief’s Career Advancement Course and employment programs
- Ensure that potential clients are provided with an orientation to employment programs.
- Intake and Assessment:
- Monitor the program interest form on a daily basis and contact the clients within 48 hours
- Assess the potential client's program eligibility and provide feedback
- Ensure the potential clients understand the program requirements before enrollment
- Refer the potential client to different programs for additional support.
- Enrollment:
- Follow the program's enrollment process and enroll the clients in the program, including, but not limited to: Completing client assessments and intakes for employment programs
- Update and maintain WRS systems with client enrollment information (Dynamics, Teams, case notes, case files)
- Assist with case and file compliance for state and federal monitoring
- Complete the enrollment process, including completing and signing the enrollment paperwork according to the program requirements
- Brief the Employment Specialists about the client's needs and background, including the client's education and work experience, English proficiency, and other needs.
- Record Management and Reporting:
- Enter client’s data into Microsoft Dynamics and the internal department tracker in a timely manner
- Satisfying documentation and reporting requirements in accordance with grant standards
- Ensure the Internal Department clients tracker and Microsoft Dynamics are up to date.
- Maintain accurate case files and client notes for program participants
- Perform weekly/monthly reports to the management team and donor.
- Administrative Support:
- Work on projects to improve the program admin and enrollment process
- Work on projects to improve program client resources
- Participate in staff meetings and other staff development opportunities; Other duties as assigned.
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Organized and systems-oriented with great attention to detail
- Ability to utilize communication over internet tools such as Zoom and other programs
- Ability to work effectively and sensitively with people of diverse cultural and religious backgrounds
- Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and the use of interpreters.
- Strong knowledge of Microsoft Office applications (Word, Excel, PowerPoint, cloud storage, etc.)
- Fluency in written and spoken English
- Valid driver's license, access to a reliable vehicle, and a clean driving record.
- Previous experience with interpreters is a plus
- Proficiency in a second language: Dari, Pashto, Russian, Ukrainian preferred.
World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
***
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
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