Service Design Lead

18 Hours ago • All levels

Job Summary

Job Description

As a Service Design Lead, you will be responsible for developing and implementing service design strategies that align with business objectives and customer needs. You will lead service design initiatives, collaborate with cross-functional teams, and drive innovation. The role involves leading workshops, planning research, and ensuring the vision translates into the live product. You'll be responsible for leading a global adoption program, developing strategies, communicating insights, and helping teams manage outcomes and priorities.
Must have:
  • Experience in Service Design, Experience Strategy, or UX roles
  • Portfolio showcasing applied service design methodologies
  • Excellent communication and stakeholder management skills
  • Ability to thrive in a fast-paced, ambiguous environment.

Job Details

ABOUT WONGDOODY  

We are a Human Experience Company. Human experience is not just what we do, it’s who we are — a highly collaborative collection of global experts building experiences that can help transform businesses. And because we are powered by Infosys, we have the skills and scale to build anything we can imagine, and to deliver it anywhere in the world. 

Brand Engagement: we create fully integrated campaigns that live on the largest media stages. Customer Experience: we design next-generation products, services and experiences that drive brand engagement and growth end to end. Commerce: we believe there is no store of the future, only the consumer of the future. 

To learn more about us and see our work visit https://wongdoody.com/. To learn more about job opportunities, please visit our Careers page at http://www.wongdoody.com/careers/ 

ROLE SUMMARY 

We are looking for a driven Service Design Lead who thrives on solving complex challenges. You are a strategic thinker—always on the lookout for interesting insights to bring the work and thinking to the next level, and you take a holistic approach and inspire those around you to look at end-to-end human experience beyond simply a product being created. 

The role reports into WongDoody’s Head of Service Design in Inida. The ideal candidate for this role is a true practitioner, who is adept at engaging clients from c-suite to product owners on how service design and human-centric strategic thinking can help solve their challenges. You must be comfortable with leading workshops with clients, collaborating with designers, developers and BAs, and planning and executing research. 

As a Service Design Lead, you will play a critical role in shaping and improving the end-to-end experiences for our customers by leading service design initiatives across the organization. You will be responsible for developing and implementing service design strategies that align with business objectives and customer needs. This role requires a deep understanding of design thinking, human-centered design principles, and the ability to collaborate effectively with cross-functional teams to drive innovation and excellence in service delivery. 

RESPONSIBILITIES 

  • Lead on a global adoption programme for a large, complex client, including running workshops for senior stakeholders to create a holistic understanding and roadmap across experience, business processes, technology and data 
  • Lead and/or support cross-functional teams (including Strategy, Product Design, Development, BA, etc.) and partners to deliver top quality strategic and creative outputs on projects and accounts 
  • Develop, advocate for, and execute the appropriate approaches or delivery methods to best address different contexts and requirements, including measuring and evaluating outcomes  
  • Draw insights from data collected through quantitative and qualitative methods and effectively communicate them to the team and the wider organization to inform strategic deliverables 
  • Help teams to manage and visualise outcomes, prioritise work and adhere to agreed project priorities and scope 
  • Own and grow client relationships 
  • Work with other leaders and stakeholders to continuously identify spaces where service design can add value and help scope related projects and deliverables 
  • Inspire the team and the client to push thinking further and to consider taking on a more daring, audacious, and innovative direction 
  • Work with our own Product Design and Design Engineering teams and the Infosys teams to ensure your vision is translated into the live product  
  • Contribute to the development of service design practice tools, methodologies and applications and inspire innovative approaches and techniques 

QUALIFICATIONS 

  • Experience working at leading digital agencies within a senior level Service Design, Experience Strategy, or UX role  
  • A strong portfolio of complex, digital experiences that demonstrates applied experience of service design methodologies 
  • Excellent communication and stakeholder management skills including being able to foster collaboration, explain rationale, align and persuade stakeholders, drive conversations, and build client relationships 
  • The tendency to thrive in an action in a fast-paced, sometimes ambiguous environment 
  • A solid understanding of other disciplines (such as client engagement, technology, delivery, UX, and strategy) needed to create brilliant experiences 
  • A proactive, can-do attitude, sense of humour and a desire to drive the business forward! 

 

ADDITIONAL INFORMATION 

TO APPLY: For full consideration please upload a CV and links to your portfolio.  

WongDoody is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. We are intentional about creating a space which not only celebrates and embraces, but also reflects the diversity of the world we live in. Candidates from diverse backgrounds strongly encouraged to apply. 

All your information will be kept confidential according to EEO guidelines.  

 

 

Similar Jobs

Scout - Senior Manager, Training

Scout

Columbia, South Carolina, United States (Hybrid)
20 Hours ago
Rockstar Games - Senior Full Stack Engineer (C#/React)

Rockstar Games

New York, New York, United States (On-Site)
11 Months ago
Definitive Healthcare - IT Support Engineer

Definitive Healthcare

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Google - Cyber Intelligence Instructor

Google

United Arab Emirates (On-Site)
2 Days ago
Boomi - Senior Quality Engineer

Boomi

Pune, Maharashtra, India (On-Site)
1 Day ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

NVIDIA - Director of Product - AI Training Platform Software

NVIDIA

Santa Clara, California, United States (On-Site)
1 Month ago
Voodoo - Freelance Community Manager - Paper.io 2

Voodoo

Barcelona, Catalonia, Spain (Remote)
3 Weeks ago
NVIDIA - Senior Generalist Software Engineer -- Omniverse

NVIDIA

Taipei City, Taiwan (On-Site)
3 Months ago
NVIDIA - Senior Manager, Materials Planning Management

NVIDIA

Canada (On-Site)
2 Months ago
Onward Search - Marketing Strategist

Onward Search

Mettawa, Illinois, United States (Hybrid)
2 Days ago
Assystems - Sr Design Engineer-Building Structures

Assystems

Pune, Maharashtra, India (On-Site)
6 Months ago
Google - Silicon Design Verification Engineer, TPU, Google Cloud

Google

Bengaluru, Karnataka, India (On-Site)
1 Week ago
CharacterAI - Operations Lead, Trust and Safety Operations

CharacterAI

Menlo Park, California, United States (On-Site)
1 Month ago
Fatshark AB - Senior Product Marketing Manager

Fatshark AB

Stockholm, Stockholm County, Sweden (On-Site)
2 Weeks ago
Varonis  - Full Stack Software Engineer (C#)

Varonis

Morrisville, North Carolina, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Pune, Maharashtra, India

Paytm - Product Management - Director Product - Risk Product

Paytm

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Enphase Energy - Associate, Sales Ops

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Gunjan App Studios - Sr. Graphics Designer

Gunjan App Studios

Kolkata, West Bengal, India (On-Site)
2 Days ago
Xentrix Studios - Modeling – Senior Artist

Xentrix Studios

India (On-Site)
5 Months ago
PwC - IN_Manager_ Data Governance, D&A_Advisory_Manager

PwC

Mumbai, Maharashtra, India (On-Site)
7 Months ago
Sabre India - Lead Project Manager

Sabre India

Mumbai, Maharashtra, India (On-Site)
16 Hours ago
Guardian - Assistant Manager - TPRM

Guardian

Chennai, Tamil Nadu, India (On-Site)
18 Hours ago
Beghou Consulting - Senior Data Engineer

Beghou Consulting

Hyderabad, Telangana, India (Hybrid)
1 Day ago
ION - Front-End / GUI Developer C#- 4908

ION

Noida, Uttar Pradesh, India (Hybrid)
7 Months ago
PwC - Senior Associate - EA- Oracle  - Chennai

PwC

Chennai, Tamil Nadu, India (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Seattle, Washington, United States (On-Site)

London, England, United Kingdom (On-Site)

Hong Kong, Hong Kong (On-Site)

Hong Kong, Hong Kong (On-Site)

Taipei City, Taiwan (On-Site)

Melbourne, Victoria, Australia (On-Site)

View All Jobs

Get notified when new jobs are added by WongDoody

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug