Service Manager

2 Months ago • 3 Years + • Operations

Job Summary

Job Description

As Service Manager, you'll lead the store's Service Center, managing workflow, staffing mechanics, and KPIs. You'll be the primary service advisor, integrating sales and service, holding your team accountable for Trek's hospitality. Responsibilities include training staff, recommending services, managing costs, organizing service orders, maintaining a clean department, and ensuring timely bike builds and deliveries. Excellent communication is crucial, as you'll manage all Service Department communication with customers and create over half of the shop's work orders. You'll develop employees, find service report efficiencies, and anticipate shop needs for sales and service team success. The role requires high energy, continuous learning, and the ability to see both the big picture and the details.
Must have:
  • 3+ years bike service experience
  • Excellent communication skills
  • Positive attitude & customer focus
  • Strong leadership & team motivation
  • Effective planning & problem-solving
Perks:
  • Flexible & fun company culture
  • Competitive healthcare (PPO & HDHP)
  • Dental & vision insurance
  • Flexible spending accounts
  • Free life insurance
  • Competitive vacation package
  • 401k with match & ESOP
  • 12 weeks of maternity leave with 100% pay
  • Paid company holidays
  • Tuition reimbursement
  • Employee & partner discounts

Job Details

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Location

Trek Store Villa Park


Summary

Job Description

As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.

You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.

What you’ll bring to the team

  • A positive, pitch-right-in attitude and motivation to help every customer find what they need
  • Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
  • Great leadership skills and the ability to motivate and develop future leaders
  • Ability to plan effectively and stay a step ahead of your shop’s needs
  • 3+ years of bicycle service center experience
  • A commitment to delivering the best possible experience for every customer
  • An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
  • Proactive approach to staying up to date on industry changes and trends

Compensation Range

Hourly Rate $20.00 - $25.00

Trek Benefits

•    Flexible and fun company culture
•    Competitive health care
•    PPO & HDHP medical plan options, Dental insurance, Vision insurance
•    Flexible Spending Accounts (FSA)
•    Free life insurance & optional term life insurance
•    Competitive vacation package
•    401(k) with match and Employee Stock Ownership Plans (ESOP)
•    12 weeks of maternity leave with 100% pay
•    Paid company holidays
•    Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•    Employee discounts on all product
•    Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

Similar Jobs

PlayStation Global - Senior Gameplay Network Programmer

PlayStation Global

Montreal, Quebec, Canada (On-Site)
3 Months ago
The Walt Disney Company - Member Experience Advisor

The Walt Disney Company

Burbank, California, United States (On-Site)
3 Months ago
Epic Games - Lead UE Tools Engineer

Epic Games

Stockholm, Stockholm County, Sweden (On-Site)
3 Months ago
ByteDance - Security Software Engineer

ByteDance

Singapore (On-Site)
5 Months ago
ByteDance - Tech Lead - Infrastructure Platform

ByteDance

Singapore (On-Site)
2 Months ago
Tesla - Service Manager

Tesla

Dornbirn, Vorarlberg, Austria (On-Site)
2 Months ago
Riot Games - Playtest Operations - Global Research Operations

Riot Games

Los Angeles, California, United States (Hybrid)
3 Months ago
The Walt Disney Company - Manager Marine Nautical, Safety, Environmental & Port Operations

The Walt Disney Company

Singapore, Singapore (On-Site)
5 Months ago
PwC - Tech Majlist Specialist

PwC

Dubai, Dubai, United Arab Emirates (On-Site)
6 Months ago
The Mill Adventure - Technical Integration Specialist

The Mill Adventure

St. Julian's, Malta (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Animoca Brands - Frontend Developer

Animoca Brands

Malaysia (Remote)
7 Months ago
The Walt Disney Company - Lead Media Performance Engineer, Quality

The Walt Disney Company

New York, New York, United States (On-Site)
3 Months ago
Riot Games - Staff Software Engineer (Build Platforms) - VALORANT, Foundations

Riot Games

Dublin, County Dublin, Ireland (On-Site)
5 Months ago
Sinch - Senior System Engineer

Sinch

Noida, Uttar Pradesh, India (On-Site)
6 Months ago
Google - Staff Software Engineer, Infrastructure, Google Cloud

Google

Sunnyvale, California, United States (On-Site)
5 Months ago
Climax Studios - Senior Technical Designer

Climax Studios

Liverpool, England, United Kingdom (On-Site)
6 Months ago
Zones - Azure Backend Developer

Zones

Noida, Uttar Pradesh, India (On-Site)
5 Months ago
Playtika - C# Client Developer

Playtika

Poland (Hybrid)
4 Months ago
Sony India Software Centre - Graphics engineer with C++ Skill

Sony India Software Centre

Bengaluru, Karnataka, India (On-Site)
1 Year ago
Canva - Engineering Manager - (FE) - Handover and Solve

Canva

Sydney, New South Wales, Australia (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Illinois, United States

Twitch - Senior Engineering Manager - Android

Twitch

San Francisco, California, United States (On-Site)
5 Months ago
Lionsgate Games - Director, International Accounting and Operations

Lionsgate Games

Santa Monica, California, United States (On-Site)
2 Months ago
NVIDIA - Senior SoC Power Analysis Engineer

NVIDIA

Santa Clara, California, United States (On-Site)
3 Months ago
The Walt Disney Company - Sr Software Engineer, iOS

The Walt Disney Company

Glendale, California, United States (On-Site)
5 Months ago
Sphere Entertainment Co - Manager Physical Production

Sphere Entertainment Co

Burbank, California, United States (On-Site)
5 Months ago
Hedra - Lead Product Engineer

Hedra

San Francisco, California, United States (On-Site)
6 Months ago
Ziff Davis - Director - Sales & Business Development

Ziff Davis

Drexel Hill, Pennsylvania, United States (Remote)
5 Months ago
Netflix - Software Engineer (L6) - Revenue Finance Infrastructure

Netflix

Los Gatos, California, United States (On-Site)
2 Months ago
Life church - Senior Site Reliability Engineer

Life church

Edmond, Oklahoma, United States (On-Site)
6 Months ago
Epic Games - Senior Tools Programmer

Epic Games

Larkspur, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Tesla - Parts Operations Lead - West & South Europe

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
PlayStation Global - Knowledge Management Specialist

PlayStation Global

United States (Remote)
2 Months ago
The Walt Disney Company - Senior Systems Reliability Operations Engineer

The Walt Disney Company

Mumbai, Maharashtra, India (On-Site)
5 Months ago
Unity - Senior Sourcing Procurement Management

Unity

Austin, Texas, United States (On-Site)
8 Months ago
ByteDance - Global E-commerce - Partner Operations Program Manager

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
5 Months ago
Casumo - Customer Service Ambassador - Spanish

Casumo

Macedonia, Ohio, United States (Hybrid)
3 Months ago
Keywords Studios (Player Support) - Customer Support Team Lead - Remote

Keywords Studios (Player Support)

Tokyo, Japan (Remote)
3 Months ago
Onward Search - Senior Research Operations Manager

Onward Search

New York, New York, United States (Remote)
3 Months ago
DraftKings - Senior iGaming Operations and Marketing Associate

DraftKings

United States (Remote)
2 Months ago
Sporty Group - People Operations Specialist - (HRBP)

Sporty Group

Mumbai, Maharashtra, India (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Edgewater, New Jersey, United States (On-Site)

Taichung City, Taiwan (On-Site)

United States (Remote)

Haryana, India (On-Site)

Waterloo, Wisconsin, United States (Hybrid)

Louisiana, United States (On-Site)

Summit, New Jersey, United States (On-Site)

Highlands Ranch, Colorado, United States (On-Site)

Leesburg, Virginia, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Trek

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug