Senior Research Operations Manager

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a Senior Research Operations Manager for a premier eCommerce company, one of the largest in the world, with millions of buyers and sellers globally.
You’ll join the Operations team to manage research and insights operations on a global scale. This is a 6 month contract opportunity and fully remote.

Senior Research Operations Manager - Responsibilities: 

• Strong and direct experience working with technology platforms to deliver research and insights operations and CX operations, such as Qualtrics.
• Implement and refine governance practices to achieve global operational excellence within research operations.
• Optimize processes and manage large-scale research operations, ensuring alignment with eBay's strategic goals and efficient resource utilization.
• Manage and lead integration or migration efforts for core research platforms and tools such as Qualtrics, Forsta, Caplena etc.
• Lead, mentor, and develop onshore and offshore teams and vendor partnerships, promoting a high-performance culture and a commitment to quality.
• Employ agile methodologies to enhance the team's operational agility and adaptability to changing market demands.
• Develop a clear and actionable strategy to elevate the current operations to a world-class level, focusing on achieving significant operational efficiencies and cost reductions.
• Introduce and integrate new technologies and innovative practices that enhance the effectiveness of the research function and contribute to eBay's competitive edge.
• Collaborate closely with cross-functional teams to ensure seamless integration and alignment of research operations with the broader organizational objectives.

Senior Research Operations Manager - Requirements: 

• A minimum of 12 years of experience in research operations management within a global corporate environment, ideally within a global insights, research or analytics function.
• Demonstrated experience working with the Qualtrics CX platform or similar technologies and processes in the space of CX and insight.
• Demonstrated success in implementing governance practices, process optimization, sprint planning and program management at scale.
• Experience with research and insights platform technologies ie: Qualtrics, Forsta, Medallia & other.
• Proficient in agile methodologies with a track record of leading agile transformations within research teams.
• Strategic thinker with the ability to define and lead the execution of plans to transform operations to a world-class standard, with a focus on operational efficiency and cost savings.
• Strong leadership, stakeholder management and program management skills, with the capability to drive innovation and continuous improvement across a global operation and team.
• Prior experience managing both onshore and offshore direct reports and vendor teams in a highly matrixed organization.
• Advanced degree in Business Administration, Operations Management, Research Methods, Computer Science, Data Science or a related field is preferred.

Perks & Benefits: 

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k Program
• Commuter Benefit
• eLearning
• Education Reimbursement
• Ongoing Training & Development

To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.

To learn more about this Senior Research Operations Manager opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.

Application deadline: January 24, 2025

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.