Service Manager (Producer) I Share Technology

Craft:

Job Description:

We are looking for a Service Manager (Producer) to join a diverse team at one of the biggest and most successful mobile gaming companies in the world. If you are passionate about technology and want your work to have an impact entertaining millions of players on the go, then this is the right job for you! Reporting directly to the Director of Codevelopment, you will be responsible for proactively collaborating across areas with our external partners, maintaining positive relationships on both ends and driving continuous improvement so that together we improve our beloved game Candy Crush Saga.

Your role within the Kingdom 

As a Service Manager (Producer), your main responsibility will be to lead the delivery of our codevelopment service. This includes:

• Coordinating with internal teams and external partners to ensure timely and effective communication of feedback and requirements across teams.

• Recognise opportunities for process improvement and working with both ends to implement changes.

• Ensuring that all service level agreements (SLAs) are met and that projects are delivered on time and within budget.

• Building and maintaining positive relationships with external partners, acting as a main point of contact for any issues or concerns.

• Building a community and helping evolve the codevelopment service to maximise its potential.

Skills to create thrills

The ideal candidate for this position will have the following skills and capabilities:

• Experience as a game producer, project manager or equivalent experience 

• Familiarity with mobile platform development processes and their involved cross disciplines 

• Experience facilitating and mediating dependencies across functions and departments 

Knowledge & Skills

• Strong communication and interpersonal skills, with the ability to build positive relationships with internal teams and external partners.

• Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously.

• Excellent verbal and written communication skills 

Key Attributes

• Persistent self-motivation, initiative, autonomy and drive

• A strong problem-solving mindset, with the ability to identify opportunities for process improvement and propose mitigations to complex problems.

Not sure you meet all the skills required? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. 

About King

At King, we're Making the World Playful. Heard of Candy Crush? We're the creators behind it. With game studios in Stockholm, Malmö, London, Barcelona and Berlin, and offices in Dublin, San Francisco, New York, and Malta, we have a 20-year history of delivering some of the world's most iconic games in the mobile gaming industry and are on a mission to level-up the little moments for our more than 200 million active monthly users. But we aren't just crushing it with candies, we're also behind Farm Heroes, Bubble Witch, Pet Rescue and loads of other sweet games. As a leading interactive entertainment company for the mobile world, King is part of Activision Blizzard, which was acquired by Microsoft.