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Service Operations Analyst

Selangor, Malaysia (On-site)

Service Operations Analyst

45 Minutes ago • All levels • Finance • Operations • Undisclosed

About the job

12 skills required for this role

Add these skills to join the top 1% applicants for this job

data-visualization

python

sql

tableau

data-analytics

communication

financial-data-analysis

strategic-financial-management

cost-management

cross-functional

revenue-growth

team-management

Job Description

Tesla Malaysia seeks a Service Operations Analyst to optimize Profit and Loss (P&L) within its service organization. This role requires expertise in financial analytics, data-driven decision-making, and proficiency in SQL and Tableau. Key responsibilities include consolidating profitability metrics (Net Profit Margin, Gross Profit Percentage, Operating Expense Ratio), developing service efficiency metrics (Cost of Service per Unit, Revenue per Employee), leading revenue growth initiatives, spearheading cost control efforts (Cost Variance Analysis, ROI), and overseeing financial forecasting. The ideal candidate possesses strong analytical and problem-solving skills, effective communication, and experience with P&L analysis and financial optimization.

Must have:

P&L optimization expertise
SQL & Tableau proficiency
Financial analysis experience
Data-driven decision making
Strong analytical skills

Good to have:

Python proficiency
Experience with large datasets

What to Expect

Tesla Malaysia is seeking a talented Analyst with a specialized focus on Profit and Loss (P&L) optimization and financial analytics within the Service organization. This role is crucial for building clear reporting and systems to measure key performance indicators related to cost management, providing data-driven recommendations for various projects and initiatives managed by the service operations team. Proficiency in gathering data through SQL and creating insightful dashboards using tools like Tableau is paramount for success in this position.

What You’ll Do

Consolidate Net Profit Margin, Gross Profit Percentage, and Operating Expense Ratio for a comprehensive view of overall profitability. Drive strategies for efficient revenue generation and cost management.
Develop and maintain a Service Efficiency metrics, including Cost of Service per Unit, Revenue per Employee, and Efficiency Ratio. Optimize resource utilization for streamlined and cost-effective service operations.
Lead initiatives for revenue growth and diversification by overseeing Service Revenue Growth Rate, Profitability by Service Category, and Customer Lifetime Value (CLV). Identify and capitalize on profitable service categories while maximizing customer value over time.
Spearhead efforts in cost control effectiveness by managing Cost Variance Analysis, Break-Even Analysis, and Return on Investments (ROI). Ensure financial sustainability and a positive return on investments in service operations.
Oversee Financial Forecast Precision, ensuring accurate predictions and reliable financial planning. Contribute to sound financial decision-making by providing precise and strategic forecasts.

What You’ll Bring

Proven experience as a Financial Analyst, preferably with a focus on P&L analysis and financial optimization.
Proficiency in SQL & Python and experience with data visualization tools, particularly Tableau.
Strong analytical and problem-solving skills.
Effective communication skills to convey complex financial insights.
Collaborative mindset with the ability to work in cross-functional teams.

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