ServiceNow Business Analyst
Job Summary
Job Description
The Digital Business Systems Analyst will be a key member of the digital transformation team at Zones. This role involves collaborating with stakeholders to design and build solutions that enhance operations and processes within the ServiceNow platform. The Business Analyst will be responsible for gathering, documenting, and communicating business requirements for the organization's ServiceNow Center of Excellence. The role requires understanding and addressing business performance challenges, particularly within a distributed value chain. Responsibilities include working with project management teams, collaborating with stakeholders on ServiceNow requirements, gathering and validating business requirements, transforming requirements into user stories, supporting deployment workshops, providing status updates, identifying risks, actively engaging in problem-solving, implementing and testing solutions, and supporting business transition.
Must have:
- 3+ years of experience as a Business Analyst
- Degree in Computer Science or similar field
- Knowledge of agile process and principles
- Excellent communication skills and a positive attitude
- Understanding of business processes
Good to have:
- Experience with Machine Learning
- The ability to absorb new concepts quickly
Perks:
- Comprehensive Benefits package including medical, dental and vision coverage
- Life insurance and disability insurance
- 401(k) plan with matching provision
- Paid time off
4 skills required
Job Details
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The Digital Business Systems Analyst will be key member of the digital transformation team at Zones. We are looking for individuals who want to grow professionally and make an impact on the business transformation of a $2 billion USD company.
The digital transformation of our Service Now practice is more than a technology initiative. It is about successfully addressing Business operating model, People, Process and enabling our Service Now platform. The Business Analyst will be working with stakeholders to design and build solutions that augment their operations and processes. These solutions not only need to provide accurate & prescriptive processes, but need to be understandable, usable, and widely adopted by our community. The Digital Business Analyst is a position requiring the ability to gather, document and communicate the business requirements for the organization’s Service Now Center of Excellence. As a member of our Digital Transformation Team, you understand our most pressing business performance challenges and you are committed to helping solve complex challenges in the distributed value chain that is prevalent today.
What you’ll do as the ServiceNow Business Analyst:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work closely with our client facing project management teams to understand the challenges they face and develop workable solutions.
- Collaboration with cross functional stakeholders in analysis and designing of Service Now requirements.
- Gathering, validating and documenting business requirements.
- Transforming business requirements into executable user story requirements.
- Support deployment workshops to help cross functional stakeholders achieve immediate value from their investment.
- Providing updates at status meetings.
- Assessing status and identifying risks that may impact progress.
- Actively engaging in problem solving.
- Implementing and testing of solutions.
- Supporting business transition and helping to establish change.
- Support creation of business case material, training and internal product evangelization.
What you bring:
- 3+ years of experience as a Business Analyst with a background supporting ServiceNow
- Degree in Computer Science, Engineering or similar relevant field
- Knowledge of agile process and principles, interest and understanding of the value of data and insights. Experience with Machine Learning would be a nice to have.
- The ability to absorb new concepts and applications quickly.
- Excellent communication skills and a positive attitude.
- Good listening skills, ability to ask questions and probe to uncover issues.
- The ability to understand the impact of technical changes and to articulate high-level technical solutions to address business problems.
- Eagerness to discover and learn utilizing web-based resources.
- A good understanding of business processes.
- The proven ability to work independently and as a team member.
- Experience building strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business groups at senior levels.
- High level of energy and personal drive
- Background in documentation, software development life cycle and a strong ability to communicate with both internal clients as well as the reporting developers
Qualified candidates can expect a salary range of $50,000 - $68,000.
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Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.
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