Social Media Specialist

Description

We’re looking for a talented Social Media Specialist to join our growing Social Media team. As a Social Media Specialist, you’ll be responsible for creating the best end-to-end experience for our players.

Responsibilities

• Build and foster relationships with the company’s active community.
• Plan engagement strategies across several social media and online channels.
• Be responsible for the community development and engagement, including the design and execution of strategy.
• Develop a professional, positive and enthusiastic voice to be used when communicating with the online community.
• Provide effective research audit of market potential, key barriers to growth, consumer insights, competitive reporting and other key marketing requirements.
• Be the focal point between the company and its players, responding to their requests and presenting comprehensive information regarding the products and services offered by the company.
• Sort and funnel customer issues that surface in the community to the proper place and escalation path and coordinate closely with various stakeholders.

Requirements

• At least 2 years experience managing Social Media platforms
• Loves the social media space and has excellent knowledge of social media management tools and trends.
• English as a mother tongue.
• Organized, flexible and able to work with multiple stakeholders.
• Highly skilled with social media and online communications.
• Experience creating, moderating, or managing forums.
• Strong proven analytical skills
• Can-do personality, creative and committed to improve and continuously learn.