Strategy and Operations Manager

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! The Opportunity: We are seeking a highly motivated and results-oriented Strategy and Operations Manager to play a critical role in driving our strategic initiatives and driving operational improvement programs for the company.  This role will sit in the Office of the CEO and work closely with leaders across Product, Sales, Marketing, and others to develop and execute strategic plans, identify opportunities for improvement, and implement solutions that enhance our overall performance and achieve our business objectives.  The ideal candidate will possess a strong blend of strategic thinking, analytical skills, operational acumen, and demonstrated knowledge and use of Artificial Intelligence (AI) to drive efficiency and insights, coupled with excellent communication and project management abilities.

What You'll Do:

• Manage execution across a portfolio of strategic initiatives (e.g. GTM execution, process improvements, market sizing and analysis)
• Support rhythm of the business activities as needed incl. BoD deck preparation, QBR prep, annual strategic planning process
• Drive alignment and accountability across senior leaders and cross-functional teams
• Analyze and interpret complex data to provide insights and recommendations to leadership to support strategic decision-making, utilizing AI-driven analytics where applicable
• Drive operational enhancements and best practices across the organization

What You'll Bring:

• Commitment towards continuous improvement – an ability and desire to recognize and execute on ongoing business improvement opportunities
• 5-7 years of experience in strategy & ops (global SaaS, eCommerce, or consulting)
• Proven success leading strategic, cross-functional programs to completion
• Demonstrated ability to facilitate and drive (as necessary) decision making across cross-functional stakeholders 
• Strong analytical and problem-solving skills with the ability to interpret complex data and generate actionable insights
• Demonstrated knowledge and experience in applying AI technologies to business operations and analysis.

At Bazaarvoice, we carefully consider multiple factors when determining compensation. Since we believe the transparency and integrity builds trust, we want to share that we expect the base salary for this position to be in the range listed above and is based on Bazaarvoice's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, and skill level. While this is a good faith estimate of the expected base pay range, Bazaarvoice reserves the right to pay outside this range if these assumptions and understandings are modified as we progress through the interview process. Your recruiter can share more about the salary range and total compensation package during the hiring process. If this compensation is somewhere close to your desired range, we encourage you to apply!

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Why join Bazaarvoice?

 

Customer is key

We see our own success through our customers’ outcomes.  

We approach every situation with a customer first mindset.

 

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA. 

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

 

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity. 

We love what we do, and because we’re laser focused on our mission.

 

Innovation over Imitation

We seek to innovate as we are not content with the status quo. 

We embrace agility and experimentation as an advantage.

 

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives. 

We champion what’s best for Bazaarvoice before individuals or teams.  

As a stronger company we build a stronger community.

 

Commitment to diversity and inclusion

 

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.