Team Lead, Tele Calling

2 Months ago • 8 Years +

Job Summary

Job Description

Dun & Bradstreet is seeking a Team Lead for Tele Calling to manage a team of 10-12 resources and vendors. The role involves driving audience acquisition for conferences, administering surveys, managing training program participants, and generating nominations for corporate awards. Responsibilities include maintaining and owning the database of registrations and attendees, identifying new data sources, managing vendor payments and invoices, identifying new vendors, creating MIS dashboards for team and vendor performance, and cost management planning. The role requires working with various software for data extraction and execution of activities, managing ground-level operations hands-on, and collaborating with internal business units (Projects, Sales, Legal, Finance, TPC) for feasibility assessments and daily activities. Ensuring timely submission of performance reports to senior stakeholders is crucial.

Must have:

Manage tele-calling and client servicing teams
Excellent verbal and written communication skills
Excellent presentation skills
Proficient in MS-Excel, MS-PowerPoint, and MS-Word
Strong interpersonal skills
Process management and automation
Manage external interactions with clients and vendors
Manage internal interactions with team and support functions

Good to have:

MBA or equivalent qualification
Ability to work on software for data extraction
Ability to perform data extraction and execute E-blasts
Inquisitive and creative nature

4 skills required

4 skills required for this role

Add these skills to join the top 1% applicants for this job

excel

communication

cost-management

html

Job Details

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.

Title - Senior Administrator

Business Unit - Learning & Economic Insights Group (LEIG)

Location - Turbhe, Navi Mumbai

Key Responsibilities

Managing a tele-calling team of 10-12 resources and vendors.
Driving audience acquisition for conferences, administering surveys, participants of training programmes, and generating nominations for corporate awards.
Maintaining and owning the database of all registrations and attendees.
Identifying new ways and sources of building data for subsequent calling.
Managing payments & invoice management with vendors.
Identifying new vendors.
Creating MIS dashboards a. Team performance b. Vendor Performance.
Cost management planning.
Ability to work on software's hosting data to understanding & execute activities such as data extraction, E-blasts, Digital invite creation.
Managing ground level day-to-day activities. Be as hands-on as possible to understand challenges and help mitigate risk.
Working closely inter BU (Projects and Sales teams) to conduct feasibility assessment of projects.
Working with Intra BU (Legal, finance, TPC etc.) for managing day to day activities.
Ensuring timely submission of performance MIS reports (team + vendor) to senior stakeholders.

Key Requirements

Educational Qualifications: MBA or equivalent with 8+years of relevant experience.
Experience to manage tele-calling & client servicing teams.
Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment.
Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills.
Strong interpersonal skills with an inquisitive and creative nature.
Process management and automation.
Primary External Interactions: Clients and Vendors.
Primary Internal Interactions: Internal team (Sales and Ops), Support Function.

All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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