Analyst - Returns and Rework

1 Year ago • 3 Years +

Job Summary

Job Description

This role focuses on managing returns and remanufacturing activities across the organization, working with cross-functional teams. The responsibilities include coordinating with various departments such as Procurement, Product Engineering, Manufacturing, and Customer Service to support warranty replacements. The role also involves reviewing and mitigating supply imbalances, creating and monitoring KPIs, and driving process improvements. The goal is to ensure efficient handling of returns and remanufacturing processes to enhance customer experience and contribute to the company's long-term growth. This involves making decisions regarding the allocation of available capacity or supply to schedule in a time-phased plan to achieve best in class on time delivery.
Must have:
  • Experience in return and rework management
  • Experience in procurement and order management
  • Proficiency in MS Excel
Good to have:
  • Knowledge of Oracle or other ERP systems
  • Ability to work in multi-cultural teams
  • Strong analytical and problem-solving skills

Job Details

Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.  

 

We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects.  

If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase!  

 

About the role

The main purpose of this job is to ensure the right decisions are made regarding the allocation of available capacity or supply to schedule in a time-phased plan to achieve best in class on time delivery & thus the customer experience to support Enphase’ vision, mission and strategies for long term sustainability and growth, while working with internal teams like sales operations, supply planning, logistics & the customer, when required.

What you will do

  • Responsible for returns and remanufacturing activities across the organization working with cross functional teams.
  • Facilitate and coordinate with Procurement, Product Engineering, PLMs, Manufacturing, Quality, Logistics & Customer service to for support warranty replacements through product life cycle.
  • Review, identify and mitigate any near – term and long – term imbalances of supply at remanufacturing set up.
  • Create, implement and monitor returns and rework KPI.
  • Identify and drive process improvements 

 

Who you are and what you bring

  • Minimum Qualifications
  • BE, MBA -TIER 1 or 2 Institute (Specialization in Supply chain or Operations)
  • 3+ years of experience in return and rework management, procurement and Order Management 
  • Skills  Experience in working in office suite (proficiency with MS Excel)
  • Preferred Qualifications
  • Strong knowledge on Oracle or other ERP systems would be an added advantage.
  • Ability to work in multi-cultural & geographically diverse teams.
  • Flexible to work in different time zones & able to work under pressure
  • Strong analytical and problem-solving skills
  • Good learner, proactive and team player
  • Ability to prioritize work and complete task effectively
  • RCCA based culture for quality improvement and continuous learning
  • Excellent written and oral communication skills, able to communicate at all level

 

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