Technical Account Manager

16 Hours ago • All levels • DevOps

Job Summary

Job Description

The Technical Account Manager at Tencent's CSIG will deeply understand key account (KA) customer business scenarios and leverage Tencent Cloud products to solve technical challenges. This role involves close communication with KAs (IM/telephone/remote access/visits) to identify pain points, improve product tools, and boost customer satisfaction. Proactive service is key, anticipating and resolving issues related to network, load balancing, servers, storage, and databases. The ideal candidate possesses a strong technical background in cloud computing, Linux, TCP/IP, and experience with compute, storage, networking, or databases. Excellent communication and problem-solving skills are essential.
Must have:
  • Deep understanding of KA customer business scenarios
  • Expertise in cloud computing and Tencent Cloud products
  • Proficient in Linux system management and TCP/IP
  • Troubleshooting skills in network, server, storage, database
  • Excellent communication and problem-solving skills
Good to have:
  • Experience with audio/video, SDK R&D, DevOps, big data, AI, TCE, Kubernetes, Docker
  • Tencent Cloud certifications

Job Details

Business Unit

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

What the Role Entails

  • Deep understanding of the business scenarios of KA customers, combined with the characteristics of Tencent Cloud products to help KA customers solve technical problems on the cloud, and assist KA customers in expansion,adjustment and optimization of business structure

  • Communicate closely with KA customers through IM/telephone/remote-access/visit, gain insights into customers pain points and product tool improvements, and continuously improve customers satisfaction and product experience

  • Provide proactive services to help customers anticipate and avoid problems, quickly locate and deal with customers problems and faults about network/load-balancing/server/storage/database

Who We Look For

  • Bachelor's degree or higher in Computer Science, Information Technology, or related discipline. Familiar with cloud computing technology and products.

  • Basic knowledge in Linux system management and TCP/IP protocol, ability to analyze and troubleshoot technical issues using relevant tools

  • Understand operational parameters and troubleshooting for 2 or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development

  • Experience in audio&video/SDK R&D/DevOps/big data/AI/TCE/Kubernetes/Docker is preferred

  • Good communication, presentation and logical thinking skills, good sense of service and collaboration, strong sense of responsibility, and strong ability to resist pressure. Preferred--certifications of Tencent cloud or equivalent.

  • Good at Chinese, fluent in at least one language of English with good oral and written expression skills.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Similar Jobs

seeking alpha - Senior Back-End Developer

seeking alpha

Israel (Remote)
3 Months ago
Ubisoft - Senior Full Stack Developer [Production Tools]

Ubisoft

Malmö, Skåne County, Sweden (Hybrid)
2 Weeks ago
Kaedim - DevOps Engineer

Kaedim

San Francisco, California, United States (On-Site)
7 Months ago
Voodoo - Senior Android Developer

Voodoo

Paris, Île-de-France, France (Remote)
2 Days ago
PwC - Senior Data Scientist

PwC

Warsaw, Masovian Voivodeship, Poland (Hybrid)
5 Months ago
Revolgy - Customer Support Engineer

Revolgy

United Kingdom (Remote)
1 Week ago
GoReel - DevOps Lead

GoReel

Bratislava Region, Slovakia (Remote)
1 Week ago
Velotio Technologies - Infrastructure Architect

Velotio Technologies

Maharashtra, India (Remote)
1 Week ago
Knack Studios - Power Automate Developers

Knack Studios

Chennai, Tamil Nadu, India (On-Site)
9 Months ago
Smarsh - Principal Platform Engineer

Smarsh

India (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Milestone - Senior Software Engineer

Milestone

Barcelona, Catalonia, Spain (Hybrid)
4 Days ago
PwC - Consultant Architecte Cloud et Intégration | CDI | H/F

PwC

Neuilly-sur-Seine, Île-de-France, France (On-Site)
5 Months ago
Sonar Source - Solutions Engineer - Dubai

Sonar Source

Dubai, Dubai, United Arab Emirates (Remote)
5 Months ago
Zones - Azure Backend Developer

Zones

Hyderabad, Telangana, India (On-Site)
5 Months ago
PlayStation Global - Senior Platform Engineer

PlayStation Global

Adelaide, South Australia, Australia (On-Site)
3 Weeks ago
Mattel  Inc  - Manager, Development Live Ops

Mattel Inc

El Segundo, California, United States (On-Site)
4 Months ago
ByteDance - Site Reliability Engineer, ML System - Foundation Model

ByteDance

Seattle, Washington, United States (On-Site)
3 Days ago
PlayStation Global - Software (Backend) Engineer I

PlayStation Global

Aliso Viejo, California, United States (On-Site)
2 Days ago
CharacterAI - Research Engineer, ML Systems

CharacterAI

New York, New York, United States (On-Site)
2 Days ago
EXUSIA - AWS DevOps Engineer/Admin

EXUSIA

India (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Frankfurt, Hessen, Germany

Fluence - Grid Code Compliance Engineer (m/f/d)

Fluence

Erlangen, Bavaria, Germany (Hybrid)
5 Months ago
Chimera entertainment - Working Student – Community & Social Media Management (Chinese-Speaking Gaming Community)

Chimera entertainment

Munich, Bavaria, Germany (On-Site)
1 Month ago
Riot Games - Production Accountant (12 Month Contract)

Riot Games

Berlin, Berlin, Germany (On-Site)
2 Months ago
Fluence - Sr. Commissioning Engineer - German speaker (m/f/d)

Fluence

Erlangen, Bavaria, Germany (On-Site)
5 Months ago
Tesla - AV Support Integration Internship

Tesla

Brandenburg, Germany (On-Site)
1 Month ago
Bigpoint - Junior UI Artist (m/ f/ d)-5803

Bigpoint

Germany (Remote)
5 Months ago
Welevel - Senior Gameplay Designer

Welevel

Munich, Bavaria, Germany (On-Site)
4 Weeks ago
Metacore - Game Economy Designer, Merge Mansion

Metacore

Berlin, Berlin, Germany (On-Site)
6 Months ago
The Walt Disney Company - Electrical Inspector

The Walt Disney Company

Papenburg, Lower Saxony, Germany (On-Site)
3 Weeks ago
Tesla - Mechanical Design Engineer - Battery Structures

Tesla

Berlin, Berlin, Germany (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

DevOps Jobs

Velotio Technologies - Software Engineer (Data Engineering)

Velotio Technologies

Maharashtra, India (Remote)
1 Day ago
Rackspace Technology - Cloud Business Consultant

Rackspace Technology

Aguascalientes, Aguascalientes, Mexico (Remote)
2 Days ago
Rackspace Technology - Senior DevOps Engineer (AWS)

Rackspace Technology

Poland (Remote)
1 Week ago
Avathon - Senior IT Cloud Engineer

Avathon

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Glean - Solutions Architect - ANZ / Singapore region customer hours.

Glean

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Epic Games - Build Engineer, Fortnite

Epic Games

Cary, North Carolina, United States (On-Site)
1 Month ago
IO Interactive - Senior Build Engineer

IO Interactive

Malmö, Skåne County, Sweden (Hybrid)
2 Days ago
GoTo Group - Site Reliability Engineer - EP (SE4)

GoTo Group

Gurugram, Haryana, India (On-Site)
5 Months ago
Nagarro - Senior Engineer, DevOps

Nagarro

India (Remote)
5 Months ago
Company3 Method Studios - Technical Architect D365 Finance &Operations

Company3 Method Studios

Pune, Maharashtra, India (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world.


Founded in 1998 with its headquarters in Shenzhen, China, Tencent's guiding principle is to use technology for good. Our communication and social services connect more than one billion people around the world, helping them to keep in touch with friends and family, access transportation, pay for daily necessities, and even be entertained.


Tencent also publishes some of the world's most popular video games and other high-quality digital content, enriching interactive entertainment experiences for people around the globe.


Tencent also offers a range of services such as cloud computing, advertising, FinTech, and other enterprise services to support our clients' digital transformation and business growth.


Tencent has been listed on the Stock Exchange of Hong Kong since 2004.

Shanghai, Shanghai, China (On-Site)

Hessen, Germany (On-Site)

Shenzhen, Guangdong Province, China (On-Site)

Paris, Île-de-France, France (On-Site)

California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Tencent

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug