Technical Account Manager - Central Region

3 Months ago • 5 Years + • Account Management • $112,000 PA - $160,000 PA

Job Summary

Job Description

As a Technical Account Manager (TAM) at Zscaler, you'll manage and resolve customer technical issues related to Zscaler products, working with various media (phone, email, on-site). You'll ensure high-quality service, collaborate with the Field Sales Team for smooth product deployment, and act as a trusted advisor to customers and partners. Responsibilities include handling implementation and consulting projects, assisting the Support team, managing escalations, providing on-call support, and maintaining communication channels between customers and internal teams. You'll also deliver product training, announce new products/technologies, monitor reporting information, and offer recommendations. Providing valuable product feedback to Zscaler Product Management based on customer requirements is crucial.
Must have:
  • 5 years account management experience (pre/post-sales)
  • Experience implementing/supporting web & email security solutions
  • BSc in Computer Science/Engineering or equivalent certifications
  • Proficiency in high-tech networking & information security
  • Understanding of enterprise networks & infrastructure
Good to have:
  • Knowledge of HTTP, DNS, TCP/IP, UDP, SSL/TLS, ICMP, FTP
  • Experience with L2/L3 protocols and devices
  • Advanced security concepts (IPS/IDS/DLP)
  • Authentication protocols (SAML/LDAP)
  • Basic shell scripting/programming (bash, Perl), SQL
  • Understanding of routing/switching architectures (Cisco, Juniper)
Perks:
  • Various health plans
  • Time off plans
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

Job Details

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying solutions. We use valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and use our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and growth.

We're looking for an experienced Technical Account Manager (TAM) to join our Customer Success team to manage resolution of customers' technical service and infrastructure issues related to Zscaler products. This hire will reside and operate from one of the following states: Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio, or Wisconsin. Reporting to the Manager of Customer Success, you will:

  • Work with customers using a variety of media (phone, email, on-site).You are held to the highest industry standards for responsiveness and services provided and manages the Premium Support relationship.
  • Work with the Field Sales Team to ensure that Zscaler products and services are deployed in a manageable and supportable way. Engage our customers and partners as trusted advisors. Handle implementation and consulting projects, scheduling Zscaler web and email solutions for customers.
  • Assist the Support team by taking support escalations and providing occasional support. Available for on-call duty to address important customer issues during non-operational hours. Establish communication channels between gold/platinum customers and internal teams. Keep customers updated on cloud updates and upgrades, ensuring necessary actions for availability and satisfaction.
  • Provide on-site and virtual product training to Premium Support customers. Deliver notifications of new Zscaler products and technologies to Premium Support customers.
  • Monitor reporting information and policy configurations at customer sites, offering ongoing recommendations. Provide valuable product feedback to Zscaler Product Management based on customer requirements.

What We're Looking for (Minimum Qualifications)

  • Residence in one of the following states: Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio, or Wisconsin.
  • 5 years of account management experience, including pre- and post-sales responsibilities. Experience implementing/supporting web and email security solutions.
  • Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications. Proficiency in high-tech networking, information security, and application networking, with a focus on communication and engagement with prospects.
  • In-depth understanding of enterprise networks and infrastructure, including TCP/IP stack and protocol workflow. Hands-on experience with network troubleshooting tools like Wireshark, WinMTR, and Fiddler.

What Will Make You Stand Out (Preferred Qualifications)

  • Knowledge of basic protocols such as HTTP, DNS, TCP/IP, UDP, SSL/TLS, ICMP, FTP, and experience with packet captures.
  • Additional advantages include experience with L2/L3 protocols and devices, advanced security concepts (IPS/IDS/DLP), and authentication protocols (SAML/LDAP).
  • Basic shell scripting/programming experience (bash, Perl) and familiarity with SQL. Understanding of multiple routing and switching architectures (Cisco, Juniper).

#LI-Remote

#LI-AM12

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range
$112,000$160,000 USD

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Similar Jobs

Intel Corporation - Infrastructure and Design Automation Engineer – Foundry Services (MAG)

Intel Corporation

Phoenix, Arizona, United States (Hybrid)
3 Months ago
ByteDance - Backend Engineer, Machine Learning Systems - Singapore

ByteDance

Singapore (On-Site)
3 Months ago
Google - Partner Engineer, YouTube Device Platform Operations

Google

Taipei City, Taiwan (On-Site)
3 Months ago
Nielsen Holdings - Software Engineer - (Java/Python, Sencha Ext JS, Oracle, Postgres, Spring boot, AWS)

Nielsen Holdings

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
PwC - Senior Associate in Audit

PwC

Sarajevo, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina (On-Site)
3 Months ago
Nextgen-Clearing - Accounts Executive - Fresher

Nextgen-Clearing

Ahmedabad, Gujarat, India (On-Site)
4 Months ago
NinjaVan - Executive, Cross Border (Key Account) - Mandarin Speaker

NinjaVan

Shah Alam, Selangor, Malaysia (On-Site)
4 Months ago
Google - Corporate Accounting Lead, Close and Reporting

Google

Chicago, Illinois, United States (On-Site)
3 Months ago
Take-Two Interactive - Manager - Accounting

Take-Two Interactive

Bengaluru, Karnataka, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Visa - Staff Systems Engineer - DevEx

Visa

Singapore, Singapore (On-Site)
4 Months ago
Fluence - Controls Engineer (m/f/d)

Fluence

Amsterdam, North Holland, Netherlands (Remote)
4 Months ago
Wind River Systems - Software Architect – Linux Engineering

Wind River Systems

United States (On-Site)
4 Months ago
Luxoft - Production Support Consultant

Luxoft

Singapore, Singapore (On-Site)
3 Months ago
Cadence - IT -Sr Staff Systems Engineer

Cadence

Noida, Uttar Pradesh, India (On-Site)
5 Months ago
TIBCO - Senior QA Engineer

TIBCO

Pune, Maharashtra, India (On-Site)
4 Months ago
Intel Corporation - EDA Tool Engineer

Intel Corporation

Dalian, Liaoning, China (On-Site)
3 Months ago
Blue Yonder - Technical Architect - (WMS , C)

Blue Yonder

Bengaluru, Karnataka, India (On-Site)
4 Months ago
PwC - Manager-Data Engineer|Pune

PwC

Pune, Maharashtra, India (On-Site)
4 Months ago
CloudLinux - Senior Go Developer for Imunify (worldwide remote)

CloudLinux

Tbilisi, Tbilisi, Georgia (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Illinois, United States

Intel Corporation - Supply Planning IT End to End Solution Lead

Intel Corporation

Santa Clara, California, United States (Hybrid)
3 Months ago
The Walt Disney Company - KABC Freelance Maintenance Engineer

The Walt Disney Company

Glendale, California, United States (On-Site)
3 Months ago
Nintendo - CONTRACT - Associate UI Artist (NST)

Nintendo

Redmond, Washington, United States (Hybrid)
3 Months ago
Onward Search - Business Developer

Onward Search

Charlotte, North Carolina, United States (On-Site)
3 Months ago
ByteDance - Backend Software Engineer - Global E-Commerce Supply Chain Merchant Platform

ByteDance

Seattle, Washington, United States (On-Site)
3 Months ago
Meetelise - VP of Strategic Sales

Meetelise

New York, New York, United States (Hybrid)
3 Months ago
Salesforce - Account Executive, Public Sector - DoD, Army

Salesforce

McLean, Virginia, United States (On-Site)
4 Months ago
The Walt Disney Company - Software Engineer - Data Experience

The Walt Disney Company

San Francisco, California, United States (On-Site)
3 Months ago
Zones - PPM Microsoft Azure Business Strategist

Zones

Houston, Texas, United States (Remote)
3 Months ago
Valve corporation - Software Engineer for HW

Valve corporation

Bellevue, Washington, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Glean - Enterprise Account Executive

Glean

New Jersey, United States (Remote)
3 Months ago
Evolution - Payroll Specialist

Evolution

Buenos Aires, Buenos Aires, Argentina (On-Site)
7 Months ago
Raw  Group  - Junior Financial Accountant

Raw Group

Malta (On-Site)
5 Months ago
Bazaar Voice - Senior Client Success Manager, CoCo

Bazaar Voice

Austin, Texas, United States (Hybrid)
3 Months ago
Dmg - Associate Account Manager - Amazon

Dmg

Cincinnati, Ohio, United States (On-Site)
3 Months ago
CAE - Account Executive

CAE

Hanover, New Jersey, United States (On-Site)
4 Months ago
Funko - Order Entry Coordinator

Funko

Everett, Washington, United States (On-Site)
3 Months ago
Logitech - Enterprise Account Manager, B2B

Logitech

Jakarta, Jakarta, Indonesia (On-Site)
4 Months ago
STAGE - Content Accountant

STAGE

Noida, Uttar Pradesh, India (On-Site)
5 Months ago
PublicisGroupe - Financial Controller -  For Publicis Israel

PublicisGroupe

(On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Axonius gives customers the confidence to control complexity by mitigating threats, navigating risk, automating response actions, and informing business-level strategy. With solutions for both cyber asset attack surface management (CAASM) and SaaS management, Axonius is deployed in minutes and integrates with hundreds of data sources to provide a comprehensive asset inventory, uncover gaps, and automatically validate and enforce policies. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius covers millions of assets, including devices and cloud assets, user accounts, and SaaS applications, for customers around the world. For more, visit Axonius.com.

View All Jobs

Get notified when new jobs are added by Axinous

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug