Technical Account Manager, Google Cloud Consulting

1 Month ago • 5 Years + • DevOps

Job Summary

Job Description

The Technical Account Manager (TAM) at Google Cloud Consulting helps customers adopt Google Cloud products, leading successful adoption at leading organizations. This role guides customers through strategic and technical facets of their Google Cloud transformation journey, driving adoption of services like Compute Engine, Vertex AI, Kubernetes Engine, BigQuery, and Workspace. The TAM engages with diverse stakeholders, including C-suite executives, and communicates effectively across all organizational levels. Responsibilities include accelerating customer adoption, providing technical guidance, managing timelines and milestones, advocating for customer needs, leading cross-functional teams, developing key stakeholder relationships, leading business reviews, planning customer events, and developing best practices. Fluency in English and French is required.
Must have:
  • Bachelor's degree in related field or equivalent experience
  • 5+ years customer-facing experience
  • Cloud operations support experience
  • Fluent in English and French
  • Excellent communication and problem-solving skills
Good to have:
  • MBA or Master's degree
  • Experience as Cloud Architect/DevOps Engineer/TAM
  • Experience with channel partners and large enterprises

Job Details

Minimum qualifications:

  • Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
  • 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
  • Experience supporting customers in cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, or IT consulting.
  • Ability to communicate in English and French fluently in order to communicate with clients in the region.

Preferred qualifications:

  • MBA or Master’s degree in a Management, Technical, or Engineering field.
  • Experience as a Cloud Architect, DevOps Engineer, Technical Account Manager, or similar.
  • Experience collaborating across business units internally and at large enterprises, and translating business requirements into technological solutions.
  • Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
  • Excellent communication, presentation, problem-solving, and management skills, with the ability to translate business requirements into technological solutions.

About the job

Our Google Cloud Consulting organization within Google Cloud delivers product and implementation expertise to our customers to help them get the most out of their Google Cloud investments.

As a Technical Account Manager (TAM), you will help customers adopt Google Cloud products. You will lead the successful adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of Google Cloud transformation journey. As a TAM you will drive customer adoption of Google Cloud services, like Google Compute Engine, Vertex AI, Google Kubernetes Engine, BigQuery, Workspace, and many more. You will engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will communicate at all levels of the organization, establishing as a trusted advisor.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
  • Advocate for customers needs to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
  • Develop relationships with key stakeholders particularly C-Suite and IT team to understand a customer’s business and develop roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
  • Plan for customer events and launches, partner with Support, Engineering and Site Reliability Engineers to ensure customer success during critical moments. Work with customers, support to guide issues and escalations to resolution.
  • Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.

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