Technical Consultant Lead

2 Months ago • 6 Years +

Job Summary

Job Description

The Technical Consultant Lead will manage a team of Technical Consultants and Technical Support Engineers, providing hands-on execution and technical expertise. Responsibilities include deep dives into customer business cases to ensure optimal usage of Appier's AI product solutions, providing technical guidance, developing solutions for customers, and consolidating customer feedback. This role requires in-depth knowledge of Appier enterprise products and collaboration with Product and Customer Success teams. The goal is to optimize business outcomes for customers by leveraging Appier’s AI and data assets.

Must have:

Relevant degree in computer science or engineering.
Minimum 6 years of relevant technical experience.
Passionate about data and able to find data discrepancy.
Hands on experience in Javascript/Python/SQL, or NOSQL databases.
Self-motivated and able to prioritize daily tasks.
Demonstrate capability in communication with clients.

Good to have:

Demonstrate knowledge in web/app tracking or data analytics.
Demonstrate knowledge in digital marketing, CRM, or cloud.
Team management experience.

8 skills required

8 skills required for this role

Add these skills to join the top 1% applicants for this job

saas-business-models

team-management

data-analytics

marketing-automation

nosql

python

sql

javascript

Job Details

About Appier

Appier is an AI SaaS company on a mission to make AI easy, by making software intelligent. Founded in 2012, Appier has 17 offices across APAC, U.S. and Europe and is listed on the Tokyo Stock Exchange. Visit www.appier.com for more information.

Job Description

Manage a team of Technical Consultants and Technical Support Engineers with hands-on execution of individual contribution.
As a lead and senior member of the team, demonstrate technical expertise and lead by example in complex technical issues
Deep dives into our customers' business cases, data, and constraints and ensures the optimal usage of Appier’s AI product solutions
In-depth knowledge of Appier enterprise products: you are familiar with all of the details from development, service operation to the sales strategy.
Work with Product and Customer Success teams to support successful adoption of Appier's enterprise solutions, including providing appropriate documentation, technical guidance
Develop solutions for customers by working out existing product upon data integration, service application recommendations
Discuss the product definition, implementation, operation and clarify issues with customer and consolidate the feedbacks to product team on behalf of the customer
Optimize business outcomes for customers by leverage Appier’s AI and data assets

Qualifications

Relevant degree in computer science, statistics or any engineering degrees.
Minimum 6 years of relevant technical experience
Passionate about data. Deep dives into data and ableand is able to find data discrepancy., conduct data gap analysis.
Hands on and has solid experience in Javascript/Python/SQL, or NOSQL databases with minimal support.
Self-motivated, independent learner, and able to prioritize daily tasks in a fast-growth environment
Demonstrate knowledge in web/app tracking or data analytics (Plus)
Demonstrate capability in communication with clients, cross team collaboration
Demonstrate knowledge in digital marketing, CRM, marketing automation, DMP, or cloud, CRM, CDP, Data Warehouse, Data Mart or dat a mining (Plus)
Team management experience (Plus)
Proficient in English and Korean