Technical Solutions Engineer, Security

3 Weeks ago • 4-8 Years • DevOps • Undisclosed

About the job

Job Description

The Google Cloud team helps companies, schools, and government seamlessly switch to Google products and provides ongoing support. As a Technical Solutions Engineer, Security, you'll listen to customers, troubleshoot technical issues, and demonstrate how Google Cloud products enhance productivity, collaboration, and innovation. You'll collaborate with web developers, systems administrators, and regional/international customers. Responsibilities include managing customer problems, understanding Google's product technology and architectures, acting as a consultant for internal stakeholders, working as part of a global 24-hour support team, and advocating for customer needs with cross-functional teams to improve products. This role requires strong problem-solving skills, deep technical expertise, and excellent communication abilities.
Must have:
  • Bachelor's degree in STEM or equivalent experience
  • 4+ years coding experience (Java, C++, Python, etc.) or system design
  • 4+ years troubleshooting and customer advocacy
  • Manage customer problems and provide solutions
  • Understand Google Cloud Platform products and architectures
Good to have:
  • 4+ years technical consulting experience with large enterprises
  • Knowledge of cryptography (PKI, symmetric key, KMS)
  • API knowledge (REST)
  • Understanding of Cloud Concepts (identity, policies, permissions)
  • Understanding common cloud threats (DDoS, malware, ransomware)

Minimum qualifications:

  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, or JavaScript, etc.) or in system design.
  • 4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).

Preferred qualifications:

  • 4 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
  • Knowledge of cryptography (Public Key Infrastructure (PKI), symmetric key, Key Management Services (KMS), etc.).
  • Knowledge of APIs work (REST, etc.).
  • Understanding of Cloud Concepts, including identity, policies, permissions, and other access management related (authentication, authorization, less privilege, OAuth, SAML, OIDC, etc.).
  • Understanding of common threat vectors for Cloud Customers: DDOS, malware injection, ransomware, credential compromise, etc.

About the job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Manage customer problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  • Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work as part of a team of engineers/consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.
  • Understand customer issues and advocate for their needs with cross-functional teams, including Product and Engineering teams, to find ways to improve the product, and drive high-quality production.
View Full Job Description

Add your resume

80%

Upload your resume, increase your shortlisting chances by 80%

About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Dublin, County Dublin, Ireland (On-Site)

Hyderabad, Telangana, India (On-Site)

Mexico City, Mexico City, Mexico (On-Site)

New Taipei, New Taipei City, Taiwan (On-Site)

New York, New York, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Dublin, County Dublin, Ireland (On-Site)

View All Jobs

Get notified when new jobs are added by Google

Similar Jobs

Sonar Source - Java Backend Developer

Sonar Source, Germany (On-Site)

Tria Federal (Tria) - Data Scientist

Tria Federal (Tria), United States (Remote)

Crunchyroll - Senior Software Engineer

Crunchyroll, (Remote)

Gaming Innovation Group  - Infrastructure Engineer

Gaming Innovation Group , (Hybrid)

Hitachi - Kubernetes Engineer

Hitachi, India (On-Site)

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Nagarro - Staff Engineer, Java Fullstack

Nagarro, India (On-Site)

Microsoft - Principal Software Engineering Manager

Microsoft, India (On-Site)

Notchup (Formerly CodeMonkAI) - Senior Quality Assurance Automation Engineer

Notchup (Formerly CodeMonkAI), India (Remote)

EPAM Systems - Senior Automation Tester

EPAM Systems, India (Remote)

Fluxon - Staff Software Engineer

Fluxon, India (Remote)

Salesforce - Java Software Engineering SMTS

Salesforce, Germany (On-Site)

Get notifed when new similar jobs are uploaded

Jobs in Maharashtra, India

Cornerstone OnDemand - Software Accessibility QA Engineer

Cornerstone OnDemand, India (On-Site)

Google - Software Engineer, Google Ads

Google, India (On-Site)

InvenioLSI - SAP Testing Senior Associate Consultant

InvenioLSI, India (On-Site)

Dashtoon - Digital AI Artist

Dashtoon, India (Remote)

OptimHire - QA Engineer

OptimHire, India (On-Site)

InvenioLSI - SAP Logistics Consultant

InvenioLSI, India (On-Site)

Lowe's India - IND_Analyst, LMN Insights

Lowe's India, India (On-Site)

SymphonyAI - Data Scientist

SymphonyAI, India (On-Site)

Get notifed when new similar jobs are uploaded

DevOps Jobs

Luxoft - DevOps + Java Engineer

Luxoft, India (On-Site)

Cloud Kinetics - Release Manager

Cloud Kinetics, India (Hybrid)

Electronic Arts - [EA Sports FC] DevOps Engineer

Electronic Arts, South Korea (On-Site)

Lytx,  Inc  - Sr. Technical Project Manager

Lytx, Inc , India (Hybrid)

Sperasoft - Release Engineer

Sperasoft, (Hybrid)

Microsoft - Principal Data Engineer

Microsoft, India (On-Site)

BigID - Solutions Engineer

BigID, Israel (Hybrid)

Virtuos - Stagiaire Ingénieur Build

Virtuos, France (Hybrid)

Nagarro - Staff Engineer (Big Data)

Nagarro, India (On-Site)

Get notifed when new similar jobs are uploaded