Training Program Manager, Design and Delivery

1 Month ago • 7-12 Years • Product Management • Education

Job Summary

Job Description

As a Training Program Manager at YouTube, you'll lead a team of senior training program managers, developing and delivering scaled learner-centric training and knowledge management solutions for content reviewers. You'll consult with stakeholders across Policy, Quality, and Vendor teams to define training strategies, drive process improvement, and oversee global onboarding programs. Responsibilities include curriculum design, measuring training efficiency, managing learning strategy and content access, and coaching your team. You will analyze trends, anticipate training needs, and ensure smooth delivery to service centers. The role requires strong cross-functional collaboration and influencing skills, especially with senior stakeholders and vendor teams.
Must have:
  • Bachelor's degree or equivalent experience
  • 7+ years customer/client-facing experience
  • 5+ years people management experience
  • Lead and coach a team
  • Develop and deliver training programs
  • Consult with stakeholders
  • Manage training strategy and content access
Good to have:
  • Master's degree in Education or related field
  • Experience managing cross-functional projects
  • Consulting experience
  • Experience collaborating with senior stakeholders and vendor teams

Job Details


Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in a customer or client-facing role.
  • 5 years of experience in people management.

Preferred qualifications:

  • Master's degree in Education, Instructional Design, or related field.
  • Experience managing cross-functional projects with delivery in organizations.
  • Experience in consulting, onboarding, managing cross-functional projects.
  • Experience in collaborating, influencing senior stakeholders including vendor teams for driving product/policy solutions.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

As Training Manager, you will lead a team of senior training program managers who help content reviewers to review content by providing scaled learner-centric training and knowledge management strategies and solutions. You analyze trends and future launches to anticipate training needs and advocate the continual improvement of the reviewers training experience. Working with our cross-functional teams, you will create training project plans, review the design and development process, and coordinate with our partners to ensure smooth delivery to our service delivery centers. You will report training progress and evaluate the training to understand its efficiency in preparing agents to provide quality service to our consumers.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

  • Consult with business partners and stakeholders across Policy, Quality and Vendor teams to determine the most effective training and knowledge management strategy to support products and workflows.
  • Drive innovation, improve, and manage team processes for curriculum design, continuous learning, and measuring training efficiency.
  • Oversee global training onboarding program implementation and measurement, including community of vendor trainers.
  • Manage learning strategy, training security, and content access design across global vendor population.
  • Lead and coach a team of Training Program Managers.

Similar Jobs

Nintendo - Project Specialist, Product Lifecycle Management (Bilingual Japanese)

Nintendo

Redmond, Washington, United States (Hybrid)
6 Months ago
Aristocrat Gaming - Senior Technical Compliance Specialist

Aristocrat Gaming

Las Vegas, Nevada, United States (Hybrid)
2 Months ago
CD PROJEKT RED - Senior Technical Artist - Tools & Pipeline

CD PROJEKT RED

Boston, Massachusetts, United States (Remote)
1 Month ago
Hawk Eye Innovations - Match Operations Assistant - Stuttgart

Hawk Eye Innovations

Stuttgart, Baden-Württemberg, Germany (On-Site)
1 Month ago
Zeta - Lead Software Development Engineer - Backend

Zeta

Mumbai, Maharashtra, India (On-Site)
7 Months ago
PlatinumGames - Project Manager

PlatinumGames

(On-Site)
4 Months ago
Netflix - Program Manager, Design and Construction - Studios

Netflix

Los Angeles, California, United States (On-Site)
1 Month ago
Match Group - Product Operations Specialist

Match Group

Los Angeles, California, United States (Hybrid)
7 Months ago
Google - Software Engineering Manager II

Google

Austin, Texas, United States (On-Site)
1 Month ago
GoTo Group - Manager of Food Affordable Special Project

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Google - Software Engineer, Information Retrieval, Data Indexing, Core Data

Google

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Playtika - Experienced Business Analyst

Playtika

Israel (On-Site)
6 Months ago
The Walt Disney Company - Senior Principal Software Engineer

The Walt Disney Company

San Francisco, California, United States (On-Site)
1 Month ago
Google - ASIC Design Engineer Silicon

Google

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Token Metrics - Crypto Operations Manager

Token Metrics

Manila, Metro Manila, Philippines (Remote)
7 Months ago
Universal Music - Manager, eCommerce Operations

Universal Music

Nashville, Tennessee, United States (On-Site)
1 Month ago
Booming games - Senior Account Manager

Booming games

(Remote)
3 Months ago
Netflix - Analytics Engineer (L5) - Consumer Insights DSE

Netflix

Los Angeles, California, United States (On-Site)
4 Months ago
ByteDance - SOC Prototype FW Engineer- Pico - San Jose

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
GameDuell - Senior Product Manager - Games

GameDuell

Berlin, Berlin, Germany (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Hyderabad, Telangana, India

Scopely - Senior Motion Graphics Designer

Scopely

Bengaluru, Karnataka, India (Hybrid)
6 Months ago
Urbint - Senior Full Stack Developer

Urbint

Bengaluru, Karnataka, India (Hybrid)
7 Months ago
PwC - Senior Associate-SAP FICO-RDC-Kolkata

PwC

Kolkata, West Bengal, India (On-Site)
7 Months ago
Postman - Senior Security Engineer, Detection & Response

Postman

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Actian - Software Developer DBMS QA - Bangalore

Actian

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Adler  Inc  - 3D Modeler

Adler Inc

India (Remote)
11 Months ago
PwC - Senior Associate _SAP BTP Engineering _Advisory corporate _ Advisory_ Bengaluru

PwC

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Nagarro - Associate Staff Engineer ,Fastapp developer

Nagarro

India (Remote)
7 Months ago
Armada - Principal Engineer (Applications)

Armada

Thiruvananthapuram, Kerala, India (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

The Walt Disney Company - Manager, Product Solutions

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Month ago
Dream Sports - Product Manager (Home)

Dream Sports

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Magnopus - Project Manager

Magnopus

Los Angeles, California, United States (On-Site)
11 Months ago
G5 Games - Game Product Manager

G5 Games

(Remote)
1 Month ago
Aristocrat Gaming - Senior Project Manager

Aristocrat Gaming

Barcelona, Catalonia, Spain (Hybrid)
3 Months ago
Google - Technical Program Manager, Fiber and Capacity Delivery

Google

Singapore (On-Site)
1 Month ago
Alphasense - Product Specialist

Alphasense

London, England, United Kingdom (On-Site)
6 Months ago
PwC - D365-PMO - Senior Associate

PwC

Gurugram, Haryana, India (On-Site)
7 Months ago
Google - Program Manager, Business Operations, Energy and Location Strategy

Google

Atlanta, Georgia, United States (On-Site)
1 Month ago
Ripple Effect  - Live Operations Lead

Ripple Effect

Los Angeles, California, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

London, England, United Kingdom (On-Site)

Bengaluru, Karnataka, India (On-Site)

Mountain View, California, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

New York, New York, United States (On-Site)

Waterloo, Ontario, Canada (On-Site)

Taipei City, Taiwan (On-Site)

Austin, Texas, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Google

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug