UI/UX Designer / Conversational Designer

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a UI/UX Designer III / Conversational Designer for a Large Financial company. This User Experience (UX) Designer be specific to the subject matter area of Conversational Design (CxD). This is a W2, Fully Remote Opportunity slated for 6 months.

Responsibilities:

• Creating and optimizing the dialogue flows for company's digital assistants, chatbots, phone and voice systems
• Creating and optimizing the dialogue flows for emerging technologies such as wearables, home assistants, and other means of interacting with conversational AI
• Crafting strategy and best practices for all conversational experiences shared across the company
• Researching, analyzing, and executing strategies and tactics to increase performance of conversational experiences end-to-end for the customer
• Performing competitive analysis, monitoring competitive activity and reacting to trends in conversational AI, multi-modal design, omni-channel service orchestration, proactive service design, and dynamic methods of engaging a brand for help, chat, search, and support
• Enabling the overall roadmap by establishing conversational component design inventory with effective use guidelines for those newer to conversation design
• Analyzing conversational AI intent performance and delivering insights for next steps that solve for missed utterances, remove high friction user experiences (UX), or better serve clients needs
• Partnering with digital, technology, design, line of business, and contact center internal groups to drive performance around intent-driven-design and intent based outcomes

Requirements:

• Be a conversation design expert with case studies to show your experience.
• Show experience having developing and/or contributing to a differentiated, world class, digital and virtual customer service experience through the effective use of conversation design best practices.
• Show driving the strategy of chatbots, voicebots, and other conversational AI client experiences at large brands.
• Show effective and empathetic uses of natural language understanding (NLU) and context aware dialogue flows will increase innovation in the digital client experience applications in Online, mobile apps, and websites,
• Understand how to supporting plans to reduce cost-to-serve in the contact centers.

Perks & Benefits:

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k Program
• Commuter Benefit
• eLearning
• Education Reimbursement
• Ongoing Training & Development
• *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.

To learn more about this opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.

Application Deadline is Feb 5th, 2025.

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.