US-Store Leader

1 Month ago • All levels • $127,800 PA - $213,000 PA

Job Summary

Job Description

Lead and coach a team to identify customer needs, provide excellent customer interactions, and achieve Apple's business goals. This role involves coaching leaders, attracting and retaining a diverse team, participating in Floor Leadership, and removing operational obstacles. The Store Leader will develop operational strategies, determine scheduling, analyze business information, and assess team and customer sentiment. Maintaining Apple's policies, protecting assets, and promoting an inclusive environment are also key responsibilities. The role requires demonstrating Apple's values and creating a safe environment.
Must have:
  • Lead and coach a team to achieve business goals.
  • Provide exceptional customer interactions.
  • Develop and retain a diverse, high-performing team.
  • Develop the store's operational strategy.
  • Analyze and use business information.
  • Maintain Apple’s policies and procedures.

Job Details

Lead and coach a team that identifies customers’ needs, provide exceptional customer interactions, and deliver on Apple’s business priorities. Coach and develop leaders to create high-performing teams that deliver exceptional results. Be responsible for attracting, recruiting, training, developing, and retaining a diverse, high-performing team. Consistently and actively participate in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance. Be responsible for developing the store’s operational strategy to drive Apple’s business priorities and achieve store performance goals. Determine store scheduling strategy in alignment with program guidelines, accounting for business, individual, and team needs, and achieving scheduling guidance. Analyze and use the business information required to support and execute the Apple Retail vision. Regularly assess team and customer sentiment through formal and informal channels, address any areas of opportunity, and celebrate and recognize successes. Maintain and uphold Apple’s policies and procedures, and protect all company assets including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.

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