AR and Collections Analyst

4 Months ago • 4 Years + • Account Management

Job Summary

Job Description

Netflix's Revenue team seeks an Accounts Receivable and Collections Analyst in Manila to support AR functions, cash reconciliation, and scaling billing processes. This role involves reviewing aging reports, following up on overdue invoices, contacting customers regarding outstanding balances, managing the dunning process, resolving disputes, and managing cash applications. The analyst will collaborate with internal teams across various time zones and contribute to process improvements. Responsibilities include detailed cash tracking and analysis, supporting monthly close activities, and partnering with global teams to ensure timely collections. Strong communication and analytical skills are essential.
Must have:
  • 4+ years AR/Collections experience
  • High accuracy in financial data entry
  • Excellent communication (written & verbal)
  • Proficient in resolving customer disputes
  • Experience with high-volume AR activities
Good to have:
  • Proficiency in Korean/Japanese
  • Knowledge of ERP systems (Workday, HighRadius)
  • Experience with ticketing tools

Job Details

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Our Revenue team is currently looking for an Accounts Receivable and Collections Analyst to support our Accounts Receivable (AR) function, reconcile cash, and scale our billings, cash, and collections processes. This newly created position will look to solve complex issues across our Revenue verticals such as Advertising, Partnerships, and Consumer Products. This role will be based in Manila but will work cross-functionally across many time zones with our US and other international offices.

The perfect candidate will be hands on and very detail oriented, able to analyze a large volume of requests & transactions with high accuracy, have excellent communication skills, be capable of multitasking and take the initiative to drive process change and improvements.
 

In this role, you will:

  • Review the aging reports regularly to identify overdue invoices and follow up on outstanding balances in a timely manner, prioritizing based on the age of the debt and the amount due

  • Reach out to customers with overdue balances through phone, email, or written communication to encourage timely payment. Maintain a professional, courteous, and solution-focused approach when addressing late payments

  • Manage the company's dunning process (collection letters, escalations) to ensure consistent follow-up based on predefined timelines. This includes sending reminders and formal notices and escalating to senior management when required

  • Foster strong customer relationships to ensure future payments are received on time and disputes are minimized. Maintain a professional and empathetic approach to working with customers, while also ensuring company interests are protected

  • Address and resolve any disputes related to outstanding balances, working with the customer and internal teams (sales, customer service, legal, etc.) to reach mutually agreeable solutions. Document all communications and agreements

  • Manage and maintain changes to customer contact, address, and other critical billing and reporting details

  • Manage cash applications and perform detailed tracking and analysis of cash receipts and collaborate with internal accounting teams to ensure proper treatment under US GAAP

  • Manage portal billing as required by the customers

  • Support monthly accounting close activities as needed

  • Partner with the Revenue Accounting and Treasury Operations teams across the globe to understand cash flow timing, management, and reconciliation to ensure timely collection of funds across various Revenue verticals

  • Assist in the development of strategies to reduce delinquency rates and minimize bad debt by analyzing past-due accounts, identifying trends, process gaps, and making recommendations for process improvements

Qualities we are looking for:

  • Thrive in a fast-paced environment with a high volume of transactions

  • Ability to maintain a high level of accuracy in preparing and entering financial information

  • Deep knowledge and understanding of Accounts Receivable and Collections workflows

  • Customer Service oriented person who focuses on quality communication and attention to detail

  • Excellent written and verbal communication skills. Proficiency in other language/s (Korean/Japanese) is a plus

  • Highly motivated with the ability to work independently

  • Forward looking thinker who can articulate the need for and contribute to process improvement ideation

  • Works with a sense of urgency and sensitivity to last-minute highly critical business requests

  • Uses good judgment and knows when to make a decision and when to escalate

  • Exemplifies the Netflix Culture

Education and Experience:

  • Bachelor’s degree in Finance, Accounting, or related field (or equivalent experience)

  • Open to work during regular business hours, with flexibility to slide shifts/ work overtime for certain critical business periods

  • At least 4 years of experience in billing, collections, and cash applications

  • Experience in negotiating payment terms, working with aged accounts, and resolving customer disputes

  • Proven ability to handle high volumes of accounts receivable and collections activities in a fast-paced environment

  • Experience at a Global Company

  • Knowledge of cloud-related ERP systems a plus (Workday, HighRadius, Salesforce) for managing AR, billing, and reporting

  • Experience with a ticketing tool or system a plus

is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Similar Jobs

PwC - Digital Risk Solutions Manager

PwC

Vancouver, British Columbia, Canada (On-Site)
5 Months ago
Global Step - Director of Sales

Global Step

Spain (On-Site)
6 Months ago
Sinch - Senior Product Manager, Mailgun Integrations & Ecosystems

Sinch

United States (Remote)
4 Weeks ago
Next Level Business Services - Salesforce Technical Lead

Next Level Business Services

Bloomington, Minnesota, United States (On-Site)
6 Months ago
Sinch - Senior Indirect Tax Manager

Sinch

United States (Remote)
4 Weeks ago
Like Card - Senior Tax Accountant

Like Card

Cairo, Cairo Governorate, Egypt (On-Site)
2 Weeks ago
InvenioLSI - SAP FICO Senior Consultant

InvenioLSI

Mumbai, Maharashtra, India (On-Site)
3 Months ago
NVIDIA - Senior Director - Deals Accounting

NVIDIA

Canada (On-Site)
2 Months ago
Cyara - Account Executive (West)

Cyara

United States (Remote)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Rackspace Technology - Marketing Operations Analyst II

Rackspace Technology

Gurugram, Haryana, India (Remote)
1 Month ago
On Location - Lifecycle Marketing Manager - Olympic & Paralympic Games

On Location

New York, New York, United States (On-Site)
1 Month ago
The Walt Disney Company - Intern, Viewer Experience, Disney+ APAC

The Walt Disney Company

Singapore, Singapore (On-Site)
2 Months ago
Eleven Labs - Event Manager

Eleven Labs

San Francisco, California, United States (Remote)
1 Month ago
Eleven Labs - Website Engineer

Eleven Labs

United Kingdom (Remote)
1 Month ago
Eleven Labs - Design Engineer

Eleven Labs

Poland (Remote)
1 Month ago
Salesforce - Prime Named Account Executive, MuleSoft

Salesforce

Toronto, Ontario, Canada (Remote)
1 Month ago
Birdeye - Senior Product Manager

Birdeye

Gurugram, Haryana, India (On-Site)
6 Months ago
eBay - Consignment Director, Historical

eBay

United States (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Manila, Metro Manila, Philippines

ByteDance - Data Management and Strategy Intern

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
1 Month ago
PwC - Billing and Collections Specialist (Fixed Term)

PwC

Pasig, Metro Manila, Philippines (On-Site)
5 Months ago
Testronic - QA Manager (Night Shift)

Testronic

Mandaluyong, Metro Manila, Philippines (On-Site)
3 Weeks ago
PwC - B&C Specialist (Proby)

PwC

Pasig, Metro Manila, Philippines (On-Site)
5 Months ago
PwC - AML/KYC Associate

PwC

Makati, Metro Manila, Philippines (On-Site)
6 Months ago
PwC - External Audit Trainee

PwC

Makati, Metro Manila, Philippines (On-Site)
6 Months ago
PwC - BPS Associate

PwC

Pasig, Metro Manila, Philippines (On-Site)
5 Months ago
PwC - Associate IT Assurance Services

PwC

Makati, Metro Manila, Philippines (On-Site)
6 Months ago
PwC - Advisory Associate

PwC

Makati, Metro Manila, Philippines (On-Site)
6 Months ago
PwC - Manager - AM

PwC

Makati, Metro Manila, Philippines (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

SKYDANCE - Senior Financial Analyst

SKYDANCE

Santa Monica, California, United States (Hybrid)
1 Month ago
Azerion - Strategic Project Manager - Microsoft Ads Partnership

Azerion

Stockholm, Stockholm County, Sweden (On-Site)
4 Weeks ago
Codeway - Accounting & Tax Manager

Codeway

İstanbul, Türkiye (On-Site)
3 Months ago
N-iX - Senior Financial Accountant

N-iX

Krakow Am See, Mecklenburg-Vorpommern, Germany (Flexible)
2 Months ago
Netflix - Technical Accounting Manager

Netflix

Los Angeles, California, United States (On-Site)
5 Months ago
Aristocrat Gaming - Partnership Manager - Maternity Cover

Aristocrat Gaming

Sofia, Sofia City Province, Bulgaria (Hybrid)
1 Month ago
Entain - VIP Account Manager

Entain

Melbourne, Victoria, Australia (Hybrid)
1 Month ago
NVIDIA - Financial Reporting Accountant

NVIDIA

Bengaluru, Karnataka, India (On-Site)
3 Months ago
CloudHire - Staff Accountant

CloudHire

Calabarzon, Philippines (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Netflix is one of the world's leading entertainment services with over 247 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

London, England, United Kingdom (On-Site)

Berlin, Berlin, Germany (On-Site)

Milan, Lombardy, Italy (On-Site)

Paris, Île-de-France, France (On-Site)

Seoul, South Korea (On-Site)

Los Angeles, California, United States (On-Site)

Los Gatos, California, United States (On-Site)

Pennsylvania, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Netflix

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug