Associate Customer Care Specialist

1 Month ago • 1 Years +

Job Summary

Job Description

The Associate Customer Care Specialist serves both internal and external customers by providing information and prioritizing their needs, aiming for first call resolution. Responsibilities include managing customer conversations across various channels (email, phone, eCommerce), processing customer orders, analyzing pricing discrepancies, documenting logistical complaints, and assisting with projects. The role involves collaboration with different departments to ensure customer satisfaction and build loyalty. The job also includes order processing, product allocation management, and ensuring customer satisfaction, keeping them informed of any delays. Furthermore, they have to analyze customer pricing discrepancies with the pricing team to avoid credit memos.
Must have:
  • High School Diploma
  • 1+ years of direct customer contact experience
  • Excellent verbal and written communication
  • General business knowledge such as finance, marketing, and sales
  • Good working knowledge of Microsoft Office Suite
Good to have:
  • Working knowledge of SAP
Perks:
  • Low-cost medical, dental, and vision benefits
  • 11 paid holidays and 160 hours of paid time off
  • Annual bonus
  • 9.5% 401k company contribution
  • Tuition reimbursement up to $10,000 per year

Job Details

Benefits at bioMerieux:
Low-cost medical, dental, and vision benefits starting day one
11 paid holidays160 hours of paid time off
Annual bonus
9.5% 401k company contribution with no vesting period
Tuition reimbursement up to $10,000 per calendar year
 
Position Summary & Responsibilities:
Serve internal and external customers with a first call resolution philosophy by providing information and prioritizing their needs through cross collaboration with other depts such as sales, supply chain, accounts receivable, marketing, etc., while also processing customer orders, thereby building loyalty and trust across the organization. 
  • Manage customer conversations across all support channels, email, phone, eCommerce and escalate/forward to appropriate teams as needed to ensure rapid support.  
  • Process and manage internal/external customer orders and requests received via telephone, fax, mail, and eCommerce, working closely with Logistics and Marketing regarding product allocations and keeping customers informed of lead times and/or delays.
  • Analyze customer pricing discrepancies with Pricing team, as required, to ensure accuracy and avoid credit memos.
  • Document Customer Logistical Complaints through the Notification module in SAP. Assist in determining root cause and appropriate solution; enter no charge replacement orders or issue credit/debit memos or returns as appropriate; communicate errors to applicable departments for review and corrective action.
  • Assist with projects and programs in collaboration with other customer facing functions to drive continuous improvement.
  • Perform other job duties as assigned. 
Education, Skills, & Experience:
  • High School Diploma required with 1+ years of direct customer contact experience preferred. 
  • Excellent verbal and written communication.
  • General business knowledge such as basic finance, marketing, sales, and accounting
  • Good working knowledge of Microsoft Office Suite products required
  • Working knowledge of SAP preferred. 
#biojobs

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at recruitment@biomerieux.com.

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at recruitment@biomerieux.com, or by dialing 711 for access to Telecommunications Relay Services (TRS).

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