Operations Specialist Intern - Global Payment

About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About Global Payment The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations to ensure that our users have a smooth and secure payment experience on various ByteDance platforms including TikTok. About the team Our Customer Service team in Global Payment is committed to deliver the best-in-class support on all payment related inquiries to our merchants who are responsible for end user's experience. We are looking for talented individuals to join us for an internship in from May 2025 onwards. Internships at ByteDance aim to offer students industry exposure and hands-on experience. Watch your ambitions become reality as your inspiration brings infinite opportunities at ByteDance. Successful candidates must be able to commit to the following internship cycles below: Malaysia Off cycle - May to October, 2025 (Full Time) Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to ByteDance and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early. Responsibilities: - Customer Support: Provide best in class back-office support to the frontline customer service team by addressing payment related inquiries and concerns. - Issue Resolution: Investigate and resolve payment discrepancies on payin and payout and other transaction-related issues. - Collaboration: Partner with cross functional teams, including key merchants, Technical Support, Compliance, Risk to resolve customer issues efficiently and effectively. - Reporting: Assist in preparing reports and documentation related to payment operations and perform analysis for operational improvement. - Ensure adherence to regulatory and compliance requirements in all payment-related activities. - Support special projects and initiatives as needed.

Minimum Qualification: - Final year undergraduate pursuing a bachelor's degree in Business, Finance, Communications, Accounting, Economics or a related field. - Excellent problem-solving abilities and attention to detail. - Ability to work in a fast-paced environment and manage multiple tasks simultaneously. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Preferred Qualifications: - Relevant experience in payment industry - Customer-focused mindset with a passion for providing exceptional service. - Prior experience in customer service or the payments industry is a plus. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://jobs.bytedance.com/en/legal/privacy. If you have any questions, please reach out to us at apac-earlycareers@bytedance.com