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Associate Technical Support Engineer, Supercharger

Victoria, Australia (On-site)

Associate Technical Support Engineer, Supercharger

1 Hour ago • All levels • Administrative • Undisclosed

About the job

7 skills required for this role

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unity

sql

linux

communication

critical-thinking

problem-solving

ms-office

Job Description

The Associate Technical Support Engineer for Supercharger at Tesla provides advanced global support for Tesla's Supercharger product. Responsibilities include remotely troubleshooting complex hardware and operational issues, utilizing Linux and SQL for diagnostics and reporting, managing service tickets, coordinating with external service teams, and collaborating with internal teams to find solutions. The role requires strong technical skills in electrical systems, power conversion, and CRM systems, as well as excellent communication and problem-solving abilities. The engineer will also provide technical expertise to field service technicians and contribute to improving Tesla's service and monitoring platforms.

Must have:

Troubleshooting hardware/operational issues
Linux proficiency & SQL knowledge
CRM & ticketing system experience
Electrical systems understanding (AC/DC)
Excellent communication & problem-solving

Good to have:

VIM knowledge
Foreign language proficiency
Advanced SQL knowledge

Perks:

Employee Stock Purchase Plan
Parental Leave
Employee Vehicle Loan Program
Well-being Fund
Bike to Work Program
Birthday Leave & Volunteer Leave

What to Expect

The Technical Support team utilizes critical thinking and acquired product knowledge to provide a world class level of support for Tesla Energy products. This specific role revolves around advanced global support for Tesla’s Supercharger product.

What You’ll Do

Remotely troubleshoot complex hardware and operational issues with power conversion systems, computers, cabinets and more
Utilize Linux to establish SSH connections with proprietary systems around the world
Write and modify SQL queries to troubleshoot, monitor critical statistics, and generate reports
Retrieve and review remote system logs with proprietary tools for effective diagnostics
Manage group and personal queues of service tickets pending action
Communicate with external service teams to coordinate site visits
Collect service notes via email and maintain records in service tickets
Heavily collaborate with internal teams to find solutions for inquiries
Dispatch Field Service Technicians for site visits
Provide technical expertise and guidance to our commercial Field Service Technicians
Contribute feedback for improvements in Tesla’s service and monitoring platforms

What You’ll Bring

Understanding of commercial electrical metering, energy flow, power factor, and phase rotation
Understanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices or components
Experience with CRM systems, mobile case/ticketing systems, and bug-tracking systems
Patience and the ability to instruct and inform during the course of troubleshooting
Reliable internet connection and a quiet workspace free of disruptions
Flexible availability to work any shift (Day, Weekends, Public Holidays)
Positive and energetic communication skills, strong writing skills, grammatical genius
Proven track record of adapting in a fast-paced, detail-oriented environment
Ability to collaborate and foster strong working relationships with internal and external stakeholders
Excellent judgement in solving critical problems, ability to independently make decisions with limited direction
Ability to prioritize workflows effectively according to multiple criteria
Proficient with standard corporate productivity tools (email, voicemail, MS Office, internet navigation, CRM applications)
Proficient in Linux
Knowledge of VIM is a plus
Bachelor's degree in a technical or science field, or Electrical engineering, Physics, Computer Science, or another relevant field
Foreign language proficiency is a plus
Basic to advanced SQL knowledge is a plus

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

Employee Stock Purchase Plan (ESPP)
Parental leave (no minimum employment period)
Primary carers – 18 weeks at full pay or 36 weeks half pay
Secondary carers – 6 weeks full pay
Employee Vehicle Loan Program
Novated Leasing (AU only)
Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
Bike to work – $10 per day if you cycle to work
Birthday Leave & Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.

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