Calling Researcher

2 Months ago • 1-3 Years

Job Summary

Job Description

As a Calling Researcher at Accurate Background, you will be responsible for conducting employment, education, and reference checks, ensuring searches are processed according to client requirements and guidelines. You will analyze and document information, meet service level agreements (SLAs) and turnaround times (TATs), and maintain confidentiality. The role requires teamwork, the ability to work overtime if needed, and proficiency in using MS Word, Outlook, and Excel. The company offers a fast-paced environment with opportunities for growth, with a commitment to diversity, ensuring everyone has a complete sense of belonging.
Must have:
  • Conduct employment, education, and reference checks.
  • Process and analyze the information obtained.
  • Meet SLAs and TATs consistently.
  • Maintain integrity and confidentiality.
  • Work effectively within a team.
  • Basic knowledge of computer and internet research
  • Good verbal and written communication skills
  • Proficient in MS Word, Outlook, and Excel
  • Willing to work in night shifts.
  • Type 35 words per minute

Job Details

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.


Accurate Background is a fast-growing organization, focused on providing employment background screenings and building trustful relationships with our clients. Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification. We offer a fun, fast-paced environment, with lots of room for growth. If this sounds good to you, join our team!


Responsibilities:
  • To conduct employment, education, and reference checks
  • Ensuring searches are processed as per client requirements/guidelines.
  • Ensuring consistent quality and delivery.
  • Process, analyse, and document the information
  • Meeting the SLAs and TAT.
  • Maintaining integrity, discipline, and confidentiality as per company policies.
  • Ability to work in a team.
  • Ready to do Overtime whenever required 
  • 1 to 3 years related work experience in UK Calling
  • Knowledge of word processing software, including MS Word, Outlook, and Excel 


Qualifications and Skills Required :
  • Minimum HSC or equivalent qualification
  • Excellent written and verbal communication skills
  • Basic Computer Knowledge required
  • Ok to work in night shift
  • Strong familiarity with the internet, including internet research experience. 
  • Excellent analytical, written and verbal communication skills 
  • Type 35 words per minute 
  • Independent and detail oriented 
  • Ability to work under constant deadlines. 
  • Teamwork oriented attitude 
  • Patience 
  • Attentiveness 
  • Persuasion 
  • Time Management 
  • Multitasking (i.e., read or type while talking on the phone)


The Accurate Way:


We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave. 


Take ownership.


Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.


Be open.


Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.


Stay curious.


Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.


 Work as one.


Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.


 About Accurate Background:


Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.


Special Notice:


Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com.


- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.

- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.

- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.

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