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Cloud Consulting Account Lead, Google Cloud (English, Japanese)

Tokyo, Japan (On-site)

Cloud Consulting Account Lead, Google Cloud (English, Japanese)

1 Month ago • 11 Years + • Business Development

About the job

5 skills required for this role

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communication

innovation

conflict-resolution

cross-functional

talent-acquisition

Job Description

As a Cloud Consulting Account Lead, you will partner with our customer’s technical and business executive leadership team to help with value realization, automate application development, and enable them to develop better solutions, faster, and deliver innovation to their end users. You will work with the Account team to identify opportunities for partnership and to expand their use of Google Cloud products. You will focus on driving customer loyalty, ensuring Google Cloud value is continually being realized, and partner with customer technical executives to identify opportunities to drive innovation into their service offerings with Google Cloud. You will lead the successful acceleration of service adoption of Google Cloud, guiding our more technical customers through the people, process, and technology facets of their Google Cloud adoption journey. You will work across customer-facing teams to ensure that a customer’s experience on Google Cloud exceeds their expectations. You will deeply understand the customer’s business goals and regularly engage with executive stakeholders across a cross-functional and geographically dispersed team to ensure Google is helping them achieve their goals. In this role, you will travel domestically and internationally approximately 50% of the time.

Must have:

Bachelor's degree in a management, technical, or engineering field, or equivalent practical experience.
11 years of experience in customer facing role
Experience driving digital transformation using cloud-based solutions, specifically IaaS and PaaS, as well as managing initiatives across engineering, sales, support, professional services and distributed teams.
Ability to communicate in English and Japanese fluently to communicate with local and international stakeholders.

Good to have:

Experience partnering with digital native clients from a people, process, and technology perspective, identifying areas of improvement, and advocating for new technologies and products.
Experience building and nurturing relationships to expand product adoption at enterprise customers and solidify commitment to expand the account opportunity.
Experience with data center migration strategies, collaborating with channel partners and systems integrators, and knowledge of Google Cloud ecosystem.
Excellent communication, presentation, problem solving, conflict resolution and program management skills, with a focus on translating business requirements into technological solutions.

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Minimum qualifications:

Bachelor's degree in a management, technical, or engineering field, or equivalent practical experience.
11 years of experience in customer facing role.
Experience driving digital transformation using cloud-based solutions, specifically IaaS and PaaS, as well as managing initiatives across engineering, sales, support, professional services and distributed teams.
Ability to communicate in English and Japanese fluently to communicate with local and international stakeholders.

Preferred qualifications:

Experience partnering with digital native clients from a people, process, and technology perspective, identifying areas of improvement, and advocating for new technologies and products.
Experience building and nurturing relationships to expand product adoption at enterprise customers and solidify commitment to expand the account opportunity.
Experience with data center migration strategies, collaborating with channel partners and systems integrators, and knowledge of Google Cloud ecosystem.
Excellent communication, presentation, problem solving, conflict resolution and program management skills, with a focus on translating business requirements into technological solutions.

About the job

Our team helps customers transform their IT organizations to build and operate modern, cloud native applications using Google Cloud products and services and ensure that customers are able to maximize their investments.

As a Cloud Consulting Account Lead, you will partner with our customer’s technical and business executive leadership team to help with value realization, automate application development, and enable them to develop better solutions, faster, and deliver innovation to their end users. You will work with the Account team to identify opportunities for partnership and to expand their use of Google Cloud products. You will focus on driving customer loyalty, ensuring Google Cloud value is continually being realized, and partner with customer technical executives to identify opportunities to drive innovation into their service offerings with Google Cloud.

You will lead the successful acceleration of service adoption of Google Cloud, guiding our more technical customers through the people, process, and technology facets of their Google Cloud adoption journey. You will work across customer-facing teams to ensure that a customer’s experience on Google Cloud exceeds their expectations. You will deeply understand the customer’s business goals and regularly engage with executive stakeholders across a cross-functional and geographically dispersed team to ensure Google is helping them achieve their goals.

In this role, you will travel domestically and internationally approximately 50% of the time.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Drive the successful adoption and onboarding of Google Cloud at key organizations to help customers realize the business value of our partnership and offerings.
Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks and metrics needed to achieve their goals.
Understand strategic relationships with key stakeholders (e.g., C-suite, senior IT team) and customer’s business within their industry and develop strategic roadmaps.
Guide IT executives through the organizational changes needed to unlock the full value of the cloud, and help them staff, train, and align their people and partners to deliver on their cloud transformation.
Partner with customer-facing Account teams and executives (e.g., sales, support, professional services, customer engineering, partners) to develop strategic and technical plans that help customers achieve their business goals.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.