Critical Response Operations

The Critical Response Operations team provides 24/7/365 management for the most sensitive, multi-domain, novel issues impacting our business. We serve as the coordinators uniting Ops efforts across high-priority events and key business priorities, including elections IPOCs (Integrity Product Operations Centers), unplanned geopolitical crises, and developments likely to have out-of-scale implications for Meta integrity systems. We are looking for Critical Response Ops team member who has a passion for quickly understanding the depth and breadth of emerging risks cross-platform, as well as demonstrated project management experience to identify the right risk problem statement/s, determine the appropriate Ops, Policy and Product levers necessary to mitigate the risk/s, and engage the responsible stakeholders required for a comprehensive solution. As the successful candidate, you will thrive in ambiguity, operate with grace under pressure, enjoy close collaboration with cross-functional partners, and are always searching out new knowledge and expertise. Responsibilities: Serve as primary Global Response Operations single-threaded-owner for planned and unplanned critical events, such as Planned election Integrity Product Operation Centers, Unplanned geopolitical crises/triggers, Planned new Product launches, etc. Provide 24/7/365 crisis support for the most sensitive, multi-domain, novel issues impacting our business, including but not limited to: End-to-end management of pre, during and post critical event mitigation efforts, including dynamic prioritization, cross functional coordination, logistics and staffing. Deliver risk scoping and problem solving for nuanced, emerging or ambiguous issues: Provide initial assessment of potential on-platform integrity risk posed by Product, Policy, Operational developments and/or external triggers, in partnership with stakeholders. Intake related leadership and XFN asks and craft solvable problem statements and design quick-turn operational solutions to mitigate/prepare for said issues. Craft communications that provide cross-org/company visibility into coordinated critical event management efforts. Document, deliver, and implement post critical event feedback to reinforce clear ownership and accountability while anchoring on continuous improvement, improved ways of working, and operationalizing lessons learned. Continuously maintain stakeholder relationships across Global Response Operations, Strategic Response Policy, Global Response, Public Policy, etc. Continuously contribute to team knowledge management and training needs.