Customer Engineering Manager, AI, Google Cloud

47 Minutes ago • 10 Years + • Business Development

Job Summary

Job Description

As a Customer Engineering Manager, AI, at Google Cloud, you'll lead a team engaging with business prospects, named accounts, and channel partners. You'll present Google Cloud technologies, address technical objections, and drive solution innovation. This involves managing a team of engineering professionals, maintaining technical expertise for direct prospect engagement, and collaborating cross-functionally. Responsibilities include fostering customer partnerships, defining go-to-market strategies, leading technical initiatives, facilitating workload reviews, and resolving technical roadblocks to ensure customer satisfaction. The role demands strong leadership, technical proficiency in AI/ML, and fluent communication in English and Korean.
Must have:
  • 10+ years cloud native architecture experience
  • Leadership experience (people management)
  • Fluent English & Korean communication
  • Lead Customer Engineering team
  • Technical expertise in AI/ML
  • Collaborate cross-functionally
Good to have:
  • Experience managing business processes
  • Big data & ML framework experience (TensorFlow, PyTorch, scikit-learn)
  • Pre-Sales or technical people management experience
  • Experience with scalable, distributed systems

Job Details


Minimum qualifications:

  • Bachelor's degree in Computer Science or a related technical field or equivalent practical experience.
  • 10 years of experience with cloud native architecture in a customer-facing or support role.
  • Experience in Leadership, such as people management, team lead, mentorship, or coaching.
  • Ability to communicate in English and Korean fluently as this is a customer-facing role that requires interactions in English and Korean with local stakeholders.

Preferred qualifications:

  • Experience managing a team through business processes, operations and career development, including account mapping, goal setting, quarterly/annual performance management, and managing sensitive information.
  • Experience with big data and machine learning frameworks such as TensorFlow, PyTorch, or scikit-learn.
  • Experience as a Pre-Sales Manager or a people manager in a technical customer-facing role within a professional services or Sales Engineering team.
  • Experience with architecting and developing software for scalable, distributed systems, including data platform, Artificial Intelligence AI/ML and infrastructure.
  • Experience engaging with, and presenting to, technical stakeholders and executive leaders both verbally and in report writing.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will lead a team to engage with business prospects, named accounts, and channel partners in understanding and assessing customer requirements. You will prepare and present demonstrations of Google’s Cloud technologies and address technical objections that arise. You will lead efforts to drive solution innovation, working across the organization to identify the right assets and tools to drive customer adoption. You will manage a team of engineering professionals. You will maintain the technical expertise to engage directly with prospects and work cross-functionally.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Lead a team of Customer Engineers and build an growing culture. Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for our customers and accelerate business goals for the territory.
  • Foster partnerships with customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends.
  • Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team's book of business.
  • Lead technical initiatives, balancing operational excellence with goals. Facilitate workload and opportunity reviews, providing insights into technical agreements and migration strategies. 
  • Work cross-functionally across Google, our partners, and your team to resolve technical roadblocks including capacity needs, constraints and product issues affecting customer satisfaction.

Similar Jobs

Virtuos - Senior Games Tool Engineer (Machine Learning Specialist)

Virtuos

Shanghai, Shanghai, China (On-Site)
1 Month ago
ByteDance - Senior Machine Learning Engineer - AML Algorithm

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago
ByteDance - Research Scientist, Multimodality

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago
ByteDance - Research Scientist, Foundation Model, Music Intelligence

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
ByteDance - Applied Scientist Intern (Computational Modeling & Optimization)

ByteDance

San Jose, California, United States (On-Site)
2 Weeks ago
ION - Senior Technical Consultant - Endur

ION

Houston, Texas, United States (On-Site)
6 Months ago
Tencent - Strategic Investment Manager - Japan Market

Tencent

Shenzhen, Guangdong Province, China (On-Site)
2 Months ago
The Walt Disney Company - Manager - Business Relationship Management SEA

The Walt Disney Company

Singapore, Singapore (On-Site)
3 Months ago
Fluence - Sales Engineer/Senior Sales Engineer - Battery Energy Storage

Fluence

Houston, Texas, United States (Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Canva - Machine Learning Engineer Lead - User Voice

Canva

Auckland, Auckland, New Zealand (Remote)
2 Weeks ago
Welevel - Senior AI Engineer (LLM & Training Focus)

Welevel

Munich, Bavaria, Germany (On-Site)
2 Months ago
ByteDance - Video Analysis and Quality Algorithm Intern 2023 Summer/Fall (MS)

ByteDance

San Diego, California, United States (On-Site)
5 Months ago
NVIDIA - Senior AI Video Architecture Engineer

NVIDIA

Shanghai, Shanghai, China (On-Site)
3 Weeks ago
ByteDance - Senior Research Scientist, Foundation Model, Speech Understanding

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago
Ubisoft - ML OPS Senior _ Groupe Technologique Création de contenu

Ubisoft

Montreal, Quebec, Canada (On-Site)
3 Months ago
Google - Senior Research Engineer, AI/ML

Google

London, England, United Kingdom (On-Site)
1 Week ago
Stonewall Collision & Auto Painting - Senior Data Scientist

Stonewall Collision & Auto Painting

Vijayawada, Andhra Pradesh, India (On-Site)
7 Months ago
Genies - Lead Machine Learning Engineer, 3D Gen AI & Graphics

Genies

Los Angeles, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Seoul, South Korea

Microsoft - Technical Support Engineer – Web Technologies

Microsoft

Seoul, South Korea (Remote)
1 Week ago
SmileGate - Crossfire 2 UI Designer

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
2 Weeks ago
SmileGate - Group Security Policy (Planning/Strategy) Manager

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
2 Months ago
SmileGate - AI Reinforcement Learning and Prediction Model Development

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
2 Weeks ago
SmileGate - Crossfire Game Security Engineer

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
1 Month ago
SmileGate - [Next Crossfire] Client Developer

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
3 Months ago
SmileGate - Diversity Artist (Contract, Disability-Friendly)

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
2 Weeks ago
Krafton  - Performance Management & Evaluation Specialist (HRM)

Krafton

Seoul, South Korea (On-Site)
1 Month ago
SmileGate - Next Crossfire Character Concept Artist

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

Google - Account Product Strategist, Large Customer Sales

Google

Mexico City, Mexico City, Mexico (On-Site)
1 Week ago
Paytm - KAM - Visakhapatnam

Paytm

Visakhapatnam, Andhra Pradesh, India (On-Site)
4 Months ago
USE Insider - Customer Success Manager - Germany

USE Insider

Berlin, Berlin, Germany (Hybrid)
6 Months ago
Google - Account Strategist

Google

Dublin, County Dublin, Ireland (On-Site)
1 Week ago
Windranger Labs - Senior BD DeFi Specialist

Windranger Labs

Apac, Northern Region, Uganda (Remote)
1 Month ago
Microsoft - Digital Technology Specialist - Finance & Operations - ERP

Microsoft

Dublin, County Dublin, Ireland (On-Site)
1 Week ago
Dream Sports - MISE Sales Manager - Meetings, Incentives & Sporting Experiences

Dream Sports

Delhi, India (On-Site)
1 Month ago
Microsoft - Solution Area Specialist (Azure-SAP)

Microsoft

(On-Site)
1 Week ago
Google - CCAI Sales Specialist III, Google Cloud

Google

São Paulo, State Of São Paulo, Brazil (On-Site)
1 Week ago
AppZen - Enterprise Account Executive - London

AppZen

London, England, United Kingdom (Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

London, England, United Kingdom (On-Site)

Kirkland, Washington, United States (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

San Bruno, California, United States (On-Site)

Columbus, Ohio, United States (On-Site)

Taipei City, Taiwan (On-Site)

Haifa, Haifa District, Israel (On-Site)

San Francisco, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Google

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug