Customer Experience Manager

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. Since 4PL sits at the top of the value chain of logistic supply chain management, we're now looking for a manager with strong leadership skills on senior stakeholder management, performance drive & gap closing, value creation innovation.

In this position, you will have the opportunity to learn and further improve:

• Lead the team to deliver various business growth, adapt to transformation environment
• Collaborate with stakeholders to create value to customers with integrated solutions
• Co-work with digital innovation team to develop digital platform
• Develop entrepreneurship, commercial awareness, can-do attitude in the team
• Develop talent and prepare for qualified pipeline

We offer

Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key responsibilities:

As a Customer Experience Manager, your responsibilities will include the following, amongst others:

• Ensure that the CoE teams adhere to service standards for:
  • Resolving issues/query from customer and stakeholders
  • Coordinating relevant stakeholders to perform end-to-end shipment process.
• Create value to customers with integrated solutions, enhance customer experience
• mprove working efficiency through digitalization and process optimization
• Co-work with digital innovation team to maintain and enhance the digital platform functionality to fit for customer and business needs
• Monitor data integrity of systems.
• Follow up on Outstanding payments.
• nsure proper SOPs/IOPs are established and managed through process governance and performance measure
• Proactively monitor and drive the performance of the designated set of customers, provide suitable recommendations and solutions
• Work with the Sales / Client Program Manager etc. commercial team to establish and strengthen customer relationships.

Who we are looking for:

• A thorough understanding on company’s vision, mission
• At least 10 years' working experience in related industry.
• In-depth knowledge of vendor/3PL performance management
• Expertise in the market dynamics of Chemical industry and insight of supply chain to drive addon value to customer
• Expertise on project management, stakeholder management, data savvy, very good communication, passion to co-create with customer and stakeholders to get business insight for value creation
• Great team spirit and experience in coaching is a must
• Can-do attitude
• Good interpersonal communication skill
• Fluent in spoken and written English

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.