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Customer Success Manager, Brasil

Customer Success Manager, Brasil

2 Hours ago • 2 Years + • Product Management • Education

About the job

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Job Description

As a Customer Success Manager at Quizizz (Brazil), you'll ensure a 6-star onboarding experience for K-12 school customers, driving product utilization and maximizing engagement. Responsibilities include proactive outreach, managing a high volume of accounts with varying ARR, capturing customer feedback (VOC), and owning renewal processes. You will collaborate with stakeholders to address needs and secure renewals, leveraging data insights and customer success tools to enhance the educational journey and achieve strategic goals. This is a remote position requiring excellent communication skills in Portuguese and English.

Must have:

Excellent written communication (English & Portuguese)
2+ years Customer Success experience
Experience with CRM (Salesforce, Gainsight, Zendesk)
Drive product usage & adoption
Manage account renewals
Gather customer feedback

Good to have:

Ed-tech experience
Consumer product experience

About Us

Quizizz is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 70 million people every month in over 150 countries, including 80% of U.S. schools. We have phenomenal investors, we're profitable, and we're committed to growing and improving every day.

With a commitment to fostering active learning, and taking Quizizz to more learners across the globe. If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Quizizz is the right place for you.

Joining the schools team at Quizizz, this Customer Success Manager role focuses on partnering with K-12 schools across Brazil. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic goals.

What you'll do…

6-Star Onboarding: Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success.
Collaborate closely with prospect's points of contact to effectively introduce and integrate Quizizz into their environment.
Product Utilization: Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement.
Initiate proactive outreach to encourage and boost product adoption.
Engagement and Voice of Customer: Maintain regular engagement through various touchpoints throughout the customer journey.
Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings.
Customer Retention: Take ownership of renewal processes for your accounts, ensuring continuity and sustained partnership.
Engage with various customer stakeholders to facilitate and secure renewals, addressing their needs and concerns.

Who you are…

Excellent written communication skills and impeccable grammar.
Bilingual proficiency in English and Portuguese.
We value your skills and work ethic more than the number of years you've worked, but you would likely need at least 2 years of experience in the field of customer success.
Experience in consumer products in the ed-tech sector is a bonus.
Working with CRMs such as Salesforce, Gainsight, or Zendesk.

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About The Company

Quizizz

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Quizizz is a teaching platform that lets you deliver instruction that's relevant for every student with a boost from AI. With Quizizz, educators can plan engaging yet rigorous quizzes, lessons, or activities for any grade level or subject in minutes.

With over 50 million users across 150 countries, our global platform has been empowering educators to motivate and engage learners around the globe since its inception. We started by building features to gamify learning and make different assessments engaging and fun.

Today, educators can plan their content in seconds, not weekends, with Quizizz AI and our vast library of over 400 million questions while having the flexibility to accommodate every student's needs with read-aloud, audio responses, translation, and leveled text. Keeping our core of motivating every learner, we offer multiple gamified-for-growth elements such as Power-ups, Team Mode, Leadership Boards, etc.

Our platform is secure, with multiple platform integrations, SSO, and relevant offerings available for schools and districts.

We make it possible. Teachers make it personal.

Join our mission at www.quizizz.com and use your ideas to shape the future of learning.