eBilling and Collections Specialist

We are looking for an engaging, open minded and tech savvy professional to join our well established and dynamic Collections department. In this role your main focus will be to respond and assist efficiently with registration and set up of new clients’ accounts in their chosen ebilling portals and our internal system. You will assist in completing necessary vendor forms and producing any other documents as needed. You will solve technical, invoice or collections problems, ensuring that e-billing invoices are uploaded and paid as close to the agreed payment terms as possible. You will work closely with E-billing Team Lead, Collections Team as well as Clients, Sales and other Stakeholders to problem solve any issues that may come up in relation to such portals and invoice submission.

Responsibilities:

• Assist with new client registration and onboarding into current or new e-billing portals

• Assist in completing necessary vendor forms, compile and produce accurate documents and share as required

• Create, update user details and guide on the access and use of various e-billing portals

• Monitor and follow up with Sales to ensure correct e-billing invoices are uploaded in a timely manner (<7 days from invoice date) and occasionally upload volumes of invoices on Sales behalf as required

• Work towards set e-billing goals in the effort of reducing global over terms revenue/collections

• Assist in maintenance of the company information on platforms, troubleshoot issues with platform support teams as required

• Maintain our central databases of login details and others

• Respond and resolve any other ebilling queries

• Complete all other tasks that are deemed appropriate for this role and assigned by your Manager

• Cover for team absences and support collections efforts with some ad-hoc collections projects/tasks as deemed appropriate by Senior Collections members, Collections Manager or AR Manager