EMEA Order Management

About the Team:

You will be part of the Order Management EMEA team. The team consists of (6) full-time colleagues and (3) part-time associate, who work in an informal and friendly international atmosphere.

The team´s primarily tasks are assisting in the daily order handling and sales related tasks for all EMEA region. This includes direct contact with partners and close co-operation with the global sales team.

The role involves a strong focus on handling phone calls, responding to inquiries and cases, preparing quotations, and supporting various administrative tasks. Additionally, all team members contribute to the coordination of new projects aimed at driving business growth for the company.

Your tasks and responsibilities can include, but are not limited to, the following:

• Provide sales support to channel partners and distributors.
• Handle incoming sales support and sales admin cases and provide sales quotes.
• Interact closely with the local sales team regarding sales initiatives and assist in order handling.
• Manual order and quote handling (all Milestone products and services), including dealing with arising issues pertaining to orders and quotes
• Handle inbound and outbound calls on the order management phone line.
• Data entry in Salesforce and Business Central.
• Invoicing and crediting of all types of orders.
• Invoices follow-up and reporting.
• Ad-hoc project participation.
• Close cooperation with our APAC and Americas Order Management teams, Finance, Legal, BC team and other Milestone functions.
• Work on a later schedule at month end, as needed.

Key requirements: 

• A Bachelor´s Degree preferable in Business or equivalent education.
• Flair for numbers is necessary.
• Strong IT skills – especially with MS Office.
• Excellent command of English language, both orally, and in writing.
• Excellent oral and writing communications skills.
• Flexible, open minded, and positive. 
• Ability to organize, be detailed, and process oriented.
• Result oriented.
•  Advanced organizational skills with the ability to handle multiple assignments.
• Good at working independently, in groups, and as a team member.
• Flexible to work at later hours on month close

Preferred skills and competences:

• Knowledge of Salesforce and Business Central (or other CRM system) is an advantage.
• Experience with order handling/support preferred.
• Any other language is a plus.
• Flexibility to travel from time to time.
• Excellent customer service skills.