Enterprise HR Operations Specialist, SEA
Job Summary
Job Description
This Enterprise HR Operations Specialist role in SEA provides crucial operational support to Enterprise HR Business Partners across several countries, managing a workforce of 600-650 employees. Key responsibilities include maintaining employee data in Employee Central, managing onboarding, administering employee documentation (employment agreements, certificates of employment), coordinating with insurance vendors, supporting purchase order processes, and collaborating with COEs to enhance remote work experiences. The role also involves payroll coordination (Singapore), work pass administration (Singapore), report development, process improvement initiatives, and ensuring compliance with local labor regulations. The ideal candidate will possess strong HR operational experience supporting a large regional headcount and have a proven ability to manage multiple tasks efficiently and accurately.
Must have:
- Employee data management in Employee Central
- Onboarding process management
- Employee documentation administration
- Vendor liaison (insurance)
- Compliance with local labor laws
- Process improvement initiatives
Good to have:
- Experience with Ariba or similar systems
- Experience with Singaporean Government portals and SingPass
2 skills required
Job Details
Enterprise Human Resources Business Partners (EHRBP) teams are curators of culture and ambassadors for diversity, inclusion, and belonging - where everyone feels valued and can bring their best selves to work. EHRBP teams provide employees with the tools and resources to be successful and have pride in delivering best-in-class People processes throughout every step of the employee lifecycle. The function aims to continuously empower leaders at all levels so they can deliver outstanding opportunities to everyone on their teams to contribute.
This is a hands-on position that plays the key role in providing HR operational support to the Enterprise HR Business Partners of each specified country in the South East Asia region with about 600 to 650 employees, to ensure the seamless execution and delivery of people processes and support functions. This position provides foundational support for all business agnostic activities that help support the Enterprise HRBPs in the specified countries.
Key Responsibilities
- Regional
- Process and maintain employee updates in Employee Central to ensure high data integrity in systems;
- Responsible for on time and accurate employee data management, including but not limited to internal transfers, manager changes, salary / bonus plans updates, adhering to Global processes by direct update or raising the relevant SNOW tickets for the SEA region;
- Support Enterprise HRBPs in liaising with insurance broker / vendor for enrolment and termination of associates, as well as review of insurance related reports as required;
- Drive the onboarding process for new associates (collect and process new hire paperwork, conduct orientation sessions);
- Administer and prepare all employee related documentation, including Certificate of Employment for various purposes, Employment Agreements, etc in a timely and accurate manner;
- Partner with Enterprise HRBPs in the region to review employee documents to standardize them where possible, ensuring consistency and compliance to local labour regulations at the same time;
- Support Enterprise HRBPs to raise HR-related Purchase Orders via Ariba or related systems;
- Ensure high integrity in handling and processing of confidential and time-sensitive material;
- Collaborate with Enterprise HRBPs of each country, and in partnership with COEs, deploy tools, resources, and processes to enhance the experience of remote and virtual work, as required;
- Ensure all lifecycle events for the assigned population workforce are flawlessly executed and smoothly delivered, providing consistency in the experience across teams;
- Assist in development and standardization of local / regional HR reports and/or dashboard as required, enabling Enterprise HRBPs to be equipped with accurate data to support any HR initiatives;
- Constantly review existing workflows and processes to propose and Initiate improvements, that may include helping to promote work efficiencies or support business with cost savings.
- Singapore
- Coordination of payroll and absence management with the Global Payroll & Absence and/or Neeyamo Teams
- Perform local work pass renewals and administration processes via the Ministry of Manpower portal;
- Access Singapore Government Portals that require local SingPass Login, including but not limited to completion of manpower survey, employee statistics updates, extraction of reports, work pass renewals, etc.
Experiences & Qualifications
- Bachelor Degree or Diploma is preferred from any discipline.
- Min. 4 to 5 years of HR operations experience in supporting a regional headcount of 500-1,000 employees
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
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