Hybrid Role - Spanish Client Technical Support

2 Months ago • 2-2 Years • Administrative

About the job

Job Description

Spanish/German speaking Client Technical Support needed. 2+ years experience in client-facing support roles and 2+ years working with Windows/Mac software support. Strong communication skills and problem-solving abilities are essential. Must be comfortable with support ticketing systems.
Must have:
  • Client Technical Support
  • Windows/Mac Support
  • Problem Solving
  • Support Ticketing
Good to have:
  • Financial Products
  • Software Support
  • Connectivity Support
  • European Languages
Perks:
  • Hybrid Role
  • Strong Brand

Spanish or German Speaker - Client Technical Support -  Hybrid Role -

 

As a member of the Client Technical Support, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. 

 

The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. 

 

If you are motivated, have initiative and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team that is building one of the world’s strongest brokerage brands.

 

Responsibilities:

 

  • Providing support to clients through phone, chats, and tickets
  • Technical and functional support for the Interactive Brokers’ platforms
    • Desktop applications (Windows, macOS, and Linux)
    • Mobile applications (Android and iOS)
  • Troubleshooting and support for Interactive Brokers’ web-based offerings
  • Problem management with a focus on wide-scale technical issues

 

Requirements:

  • Bachelor’s degree, preferred if in a technical field
  • Two-plus years in client facing support role
  • Two-plus years’ experience working with Windows, and Mac, software support, connectivity support
  • Excellent verbal and written communication skills and the ability to work effectively in a team environment
  • Experience working with support ticketing systems
  • Adaptable to a constantly changing technical environment
  • Initiative and desire to learn new skills/technologies and remain up to date with the latest trends; a real passion for solving technical problems
  • Languages: fluency in English and Spanish OR German
  • Any other European language is a plus
  • Experience with financial products and services is a plus

 

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About The Company

Greenwich, Connecticut, United States (Hybrid)

Mumbai, Maharashtra, India (On-Site)

Hong Kong Island, Hong Kong (On-Site)

Greenwich, Connecticut, United States (On-Site)

Mumbai, Maharashtra, India (On-Site)

Chicago, Illinois, United States (On-Site)

Mumbai, Maharashtra, India (On-Site)

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