Hybrid Role - Spanish Client Technical Support

Spanish or German Speaker - Client Technical Support -  Hybrid Role -

As a member of the Client Technical Support, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. 

The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. 

If you are motivated, have initiative and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team that is building one of the world’s strongest brokerage brands.

Responsibilities:

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
• Desktop applications (Windows, macOS, and Linux)
• Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements:

• Bachelor’s degree, preferred if in a technical field
• Two-plus years in client facing support role
• Two-plus years’ experience working with Windows, and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative and desire to learn new skills/technologies and remain up to date with the latest trends; a real passion for solving technical problems
• Languages: fluency in English and Spanish OR German
  
• Any other European language is a plus
• Experience with financial products and services is a plus

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