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Customer Onboarding Strategist, Global Customer Solutions (Multiple Languages)

County Dublin, Ireland (On-site)

Customer Onboarding Strategist, Global Customer Solutions (Multiple Languages)

1 Hour ago • 2 Years + • Business Development

About the job

3 skills required for this role

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communication

innovation

talent-acquisition

Job Description

The Customer Onboarding Strategist manages customer relationships from initial campaign creation to successful implementation over the first six months using Google Ads. Responsibilities include defining customer needs, managing timelines, acting as a Google Ads expert, educating on products and measurement solutions, responding to customer inquiries, and transferring relationships to account managers after onboarding. The role requires expertise in online media, communication, and analytics, with a focus on client service, research, and market analysis. The ideal candidate will understand Google's advertising products and the technology industry, building relationships to help businesses grow their advertising reach.

Must have:

Bachelor's degree or equivalent experience
2+ years in advertising sales, business development, or marketing
Bilingual (English + Swedish, Danish, Finnish, or Norwegian)
Google Ads expertise
Excellent communication and relationship-building skills

Good to have:

Understanding of Google's advertising products and the technology industry
Experience with start-ups or media

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in advertising sales, business development, marketing, start-ups, or media.
Ability to communicate in English and one of the following languages (Swedish, Danish, Finnish, Norwegian) to support client relationship management in this region.

Preferred qualifications:

Understanding of Google's advertising products and the technology industry.
Ability to reach out to customers, and assisting them in adding value to their business.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As a Customer Onboarding Specialist, you will educate new customers, help solve problems, drive strategy and ensure the adoption of our products. Throughout our customer lifecycles, we prioritize delivering customer experience and onboarding.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

Own and manage customer relationships from creating their first campaigns through successful implementation for a customers first six months using Google ads.
Help the customer define their needs and manage their timeline
Be a Google ads expert and educate on our products and measurement solutions.
Respond to customer emails and calls regarding implementation.
Successfully transfer our customer relationships to customer account managers after onboarding.

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About The Company

Google

2744 Active Jobs

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.