Implementation Manager

5 Months ago • 1 Years +

Job Summary

Job Description

Rippling is seeking an Implementation Manager to join their Global Implementation team and APAC team. This role is crucial for implementing and driving the adoption of Rippling's global products. The Implementation Manager will work with customers across various segments, leveraging deep domain expertise and product knowledge to ensure a seamless implementation experience. Responsibilities include becoming a Rippling expert, partnering with customers, managing expectations, driving customer timelines and adoption, providing ANZ domain expertise, and collaborating with internal teams. The role requires a minimum of 1 year of experience with Australian Payroll and HR/Finance domains, knowledge of Australian labor laws, and proven project management skills.
Must have:
  • Minimum 1 year experience with Australian Payroll, HR/Finance domains
  • Knowledge of Australian labor laws and payroll requirements
  • Proven project management experience
  • Excellent customer interaction skills
  • Creative problem-solving abilities
  • Ability to navigate multiple external stakeholders
  • Comfortable working autonomously
  • Impeccable written and verbal communication skills
  • Proactive challenge tackling
Good to have:
  • 2+ years experience in Implementation, Technical Account Management, or Customer Success at a fast-paced SaaS company
  • Proficient in JIRA, SFDC, G Suite, Outreach, Mac computers

Job Details

About Rippling


Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.


By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.


Based in San Francisco, CA, Rippling has raised $1.85B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks — and was named one of America's best startup employers by Forbes (#12 out of 500).


We prioritise candidate safety. Please be aware that official communication will only be sent from @rippling.com addresses.



About The Role


This is an exciting opportunity to be a foundational team member of Rippling’s Global Implementation team AND a foundational member of our APAC team!


Implementation is an essential differentiator for Rippling. As an Implementation Manager (an IC role), you will work with our customers across various segments to implement and drive the adoption of Rippling’s global products. You will leverage deep domain expertise and partner it with a deep  knowledge of Rippling’s global products as well as strong commitment to customer experience.


Each member of our team is challenged to take on independent projects and show their individual strengths, from product to client experience. Your work will ensure that our clients will have a seamless implementation experience! 


Please note, this role is based in Sydney. 



What you will do

  • Report to the Global Payroll Manager, Implementation in Sydney 
  • Become a Rippling expert - You’ll be a go-to resource for our customers within 60 days and with internal colleagues within 90 days
  • Partner 1x1 with an evolving set of SMB and Mid-Market OR Enterprise customers and own the successful implementation of their Global all-in-one Employee Management Platform 
  • Set and manage customer expectations with the ability to de escalate customer concerns effectively 
  • Drive customer timelines & adoption - enable our customer base by deeply understanding your client’s use cases and aligning them to Rippling’s implementation best practices
  • Partner with our customers and internal Rippling peers to provide ANZ domain expertise, with a particular focus on Payroll and modern awards
  • Collaborate and continuously improve documentation for implementation processes and best practices
  • Understand our customer use cases - collaborate closely with internal teams such as Sales, Customer Experience & R&D to improve our processes and products
  • Live and breathe the Rippling company values on a daily basis


What you will need


  • Minimum 1 years of experience with Australian based Payroll plus experience with HR and/or Finance domains
  • Demonstrated knowledge of Australian labour laws and payroll requirements, particularly Modern Awards and enterprise agreements
  • Proven project management experience deploying multiple projects simultaneously, on time and in a fast-paced environment. Nothing slips through the cracks!
  • You love interacting with customers and you’re passionate about delivering a meaningful customer experience
  • Creative in finding solutions: You are relentless in searching documentation, asking questions, and you always seek to understand the why behind customer requests to find the right solution
  • Confidently navigate multiple external stakeholders that can range from Executives to front line staff in IT, to Operations, to HR, to Finance
  • Comfortable working in an autonomous environment, can expertly prioritise, and have a knack for identifying internal and external blockers
  • Impeccable written and verbal communication skills with the ability to be agile and flexible in your approach from customer to customer 
  • Proven ability to proactively tackle challenges head on with a can-do attitude 

Bonus

  • 2+ years experience in Implementation, Technical Account Management, or Customer Success at a fast-paced SaaS company
  • Proficient in tools such as JIRA, SFDC, G Suite, Outreach, Mac computers



Additional Information


Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com


Rippling employees work on a Hybrid Office Model - 3 days per week in our Sydney office. 


#li-hybrid


Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Sydney, New South Wales, Australia

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

San Francisco, California, United States (Hybrid)

San Francisco, California, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

London, England, United Kingdom (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (Hybrid)

United States (Remote)

Austin, Texas, United States (On-Site)

San Francisco, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Rippling

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug